Process Associate

5 months ago

Chennai, India FreeElective Full time

We have earned much goodwill since 2011, by bringing people together. Just as important: We have a validated business model and, aided by additional funding, are growing briskly.

We are looking for a conscientious, enthusiastic, detail-oriented individual to provide support with a variety of backend, non-voice business processes.

**ABOUT THIS JOB**:
The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills would add to our team, we would love to hear from you.

**RESPONSIBILITIES**:

- Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
- Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
- Maintain intimate knowledge of our product/service and exercise good judgment in interactions with users
- Preserve our customer base by proactively communicating with customers and promoting the value of our services
- Track user feedback and work with the customer support manager and community manager to update the online Help Center
- Work closely with the customer support manager to resolve user issues efficiently
- Remain current with training, policy, and procedural updates
- Work with management team to devise processes, tools, or features to reduce tickets overall
- Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

**QUALIFICATIONS**:
**REQUIREMENTS**:

- Genuine interest in helping our users as they go about what may be a life-changing experience
- Good reading comprehension and at least basic communication skills (English)
- Familiarity with web technology and comfort with the Internet
- No college degree necessary; no prior work experience required. Freshers are welcome

PREFERENCES:

- At least one year's experience in a customer-facing job
- Fluent in at least one regional Indian language
- Ability to excel in a metrics-driven environment
- Familiarity with customer relationship management (CRM) software tools
- Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

- Team player with strong analytical and project management skills
- Organized and detail-oriented individual who works well with deadlines
- Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
- Self-starter with the ability to work independently in a fast-changing environment
- Energized by the opportunities and challenges of working at a small and growing company

**SOME TIPS, BEFORE YOU APPLY**:
We take this process seriously and hope that you do, too. Here are some tips, as you consider applying:

- Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
- Spare us a cut-and-pasted, recycled cover letter Take the time to provide thoughtful answers to our screening questions.
- Say it in your own words. Your responses will be more compelling if they came from the heart.

Got any questions? Write to us at:
Know someone who may fit the bill? Please share this job posting with them.
- FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere._

  • Voice Process

    5 months ago

    Chennai, India MoSahay Associate Full time

    **Job Role**: Answering incoming customer calls and responding to inquiries in a professional and courteous manner. Providing product information, services, and assistance to customers. Handling customer complaints or concerns with empathy and problem-solving skills. Managing and updating customer accounts, databases, and information...

  • Process Associate

    5 months ago

    Chennai, India ADP Pvt Ltd - India Full time

    Position Purpose : Responsible for Domestic Payroll processing and reports generation. Key Responsibilities: - Processes pay sheets and settlements as per defined SLA. - Good Knowledge in PF, ESI, PT, Gratuity LWF, IT will be Plus. - Execution of timely delivery of month end and statutory report. - All processing should be done using payroll engine and...

  • Process Associate

    5 months ago

    Chennai, India Cognet HR Solutions Full time

    **Requirements**: **We are hiring For Process Associate/ Sr. process associate/ Team Lead - Experienced** **Role: Accounts Executive/Accountant** **Functional Area: Accounts, Finance** **Employment Type: Full Time, Permanent** **Role Category: Accounts** **Shift : Only Night Shift** **Notice period: 0-15 days** **Location: Chennai** **Job...

  • Customer Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...

  • Senior Process Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Guidehouse Full time

    Job Summary:We are seeking a highly skilled Senior Process Associate to join our team at Guidehouse. As a Senior Process Associate, you will be responsible for performing customer due diligence reviews and mitigating risks associated with customer risk profiles.Key Responsibilities:Perform complete KYC CDD, EDD & Risk assessment of the client's customers...

  • Process Associate

    5 months ago

    Chennai, India Heineken Full time

    **Job Title: Process associate** **Function: Brewing** **Job Grade: 6** **Location: EMPEE Chennai** **Qualification: M. Sc or Degree in Engineering** **Year of experience: Minimum 1 Yrs of Experience** **Job Purpose**:To produce prescribed quality beer within budgeted cost. **Responsibilities**: - Planning: - Raw material requisition to stores based...

  • Process Associate

    5 months ago

    Chennai, Tamil Nadu, India ADP Full time

    **Position Title** : Process Associate **Reporting Line Direct** : Team Leader/Sr. Process Exec **Position Purpose** : Process Associate is responsible for data entry and preparation of pay sheets **Key Responsibilities**: - Inputs all data received from client - using ADP tool - Processing payroll and preparing the pay sheets - verify if the details...

  • Customer Support Associate

    2 months ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Senior Process Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Guidehouse Full time

    Job Overview:Guidehouse is seeking a highly skilled and detail-oriented Senior Process Associate to join our team. As a key member of our process management team, you will be responsible for performing customer due diligence reviews and risk assessments to ensure the accuracy and completeness of customer information.Key Responsibilities:Conduct thorough...

  • Process Associate

    3 weeks ago

    Chennai, Tamil Nadu, India UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. Our mission is to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.We're seeking a skilled Process Associate to join our team. As a key member of...

  • Process Associate Trainee

    3 weeks ago

    Chennai, Tamil Nadu, India Congruent Solutions Full time

    Congruent Solutions: A Leader in Retirement Plan AdministrationCongruent Solutions is a renowned provider of technology solutions and outsourced retirement plan administration services to the U.S. retirement industry since 2004. Our team has been dedicated to delivering exceptional customer experiences to the citizens of the United States for over two...

  • Process Associate

    2 months ago

    Ambattur, Chennai, Tamil Nadu, India COGNET HR SOLUTIONS PVT LTD Full time

    **We are hiring -Freshers/Experienced** **Designation - Process Associate / Sr.Process Associate** **Exp**: 0-5 years **Shift**: Night/Day **Skills**: Excellent Communication Skill. Sound knowledge in MS Excel. Go-getter attitude person. Good Team player. Should be a strong person to handle career. Should have career goals. Should be willing to...

  • Senior Process Associate

    4 weeks ago

    Chennai, Tamil Nadu, India Guidehouse Full time

    {"What We're Looking For": "We're seeking a highly skilled and detail-oriented individual to join our team as a Senior Process Associate. In this role, you will be responsible for performing customer due diligence reviews and mitigating risks associated with customer risk profiles. You will apply research and analytical techniques to digest complex...

  • Process Associate

    2 months ago

    Chennai, Tamil Nadu, India Sahas Business Solutions Private Limited Full time

    **WE ARE HIRING !!!** **Job Title: Voice process associate - Tamil / English** **Package - Negotiable** **Location - Chennai** **Qualification: Graduate mandatory** **Shift: Day Shift** **6 days working with Sunday week off** **Languages: English + Tamil** **Looking for Immediate Joiner** **Job Types**: Full-time, Fresher **Benefits**: - Health...

  • Process Associate

    5 months ago

    Chennai, India FUTURE COMMERCIAL SERVICES Full time

    **About the Company** **About the Role**: As a Process Associate, you will be responsible for executing specific tasks and processes within your assigned department or team. Your role may involve data entry, document processing, customer support, or other operational tasks aimed at achieving departmental goals and ensuring efficient business...

  • Process Associate

    2 months ago

    Chennai, Tamil Nadu, India Prodapt Full time

    **Overview**: **Job Role**: Customer support Associates **Responsibilities**: **Job Role**: Customer support Associates **Requirements**: **Job Role**: Customer support Associates

  • Backend Process Associate

    4 weeks ago

    Chennai, Tamil Nadu, India Windzard Technologies Private Limited Full time

    Unlock Your Potential with Windzard Technologies Private LimitedAre you a detail-oriented individual with a passion for process improvement? Do you thrive in a dynamic environment where no two days are the same? We're seeking a skilled Backend Process Associate to join our team!Key Responsibilities:Process Analysis: Identify areas of improvement in our...

  • International Voice Process Associate

    6 days ago

    Chennai, Tamil Nadu, India FLY Consulting Services Full time

    At FLY Consulting Services, we are hiring a skilled International Voice Process Associate to join our dynamic team. As an International Voice Process Associate, you will be responsible for handling customer inquiries and providing solutions to their problems.Key Responsibilities:Handle inbound and outbound calls from international customersProvide customer...

  • Process Associate

    5 months ago

    Ambattur, Chennai, Tamil Nadu, India CogNet HR Solutions Full time

    JOB OPENING - FOR BE/BCA/MCA Freshers(technical) - Day / Night shift Role: Process Associate Functional Area: Implementation Employment Type: Full Time, Permanent Shift : Day/ Night Shift **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹150,000.00 - ₹300,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift -...

  • International Process Associate

    1 week ago

    Chennai, Tamil Nadu, India FLY Consulting Services Full time

    We are seeking a skilled Process Associate to join our team at FLY Consulting Services.The successful candidate will have excellent English communication skills and be able to work effectively in a virtual environment.Eligibility criteria include a plus 2 to any graduate degree, and the ideal candidate will have a strong aptitude for customer...