E- Commerce Trainer for Mnc

2 weeks ago


Kolkata, India Orcapod Full time

CTC - UPto 4.5 Lpa
- Min Graduate (Any) mandate
- Overall, 3 years experience & 1 Year as a Trainer from a BPO Non-Telecom process. (Mandate)
- Strong understanding of and experience in product training in domestic / International BPO domain
- Looking for immediate joiner (will add to advantage)

**Roles and Responsibilities**

Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational- Role:
Voice / Blended - Other
- Salary:
Not Disclosed by Recruiter
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Voice / Blended
- Employment Type:
Full Time, Permanent
- Key Skills

Training

E comerce

international bpo

verbal communication

product training

International Voice Process

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services Private Limited



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