Guest Relations Executive

3 weeks ago


Idukki Kerala, India Willmount Resorts Full time

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Responsibilities**
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Requirements and skills**
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Job Types**: Full-time, Fresher

**Salary**: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Idukki, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)

Shift availability:

- Overnight Shift (preferred)

**Speak with the employer**
+91 9037780344



  • Idukki, India Willmount Resorts Full time

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: - **Welcome and Check-in**: - Greet guests...


  • Kochi, Kerala, India OceanAir Travels Full time

    **Responsibilities and Duties** - Persons who have experience in leading a team are added advantage. - Anticipate guest needs and build rapport with customers - Address customer complaints and escalate to the concerned team when needed - Provide information about amenities, areas, venues and promote services - Offer assistance with certain tasks like...


  • Thiruvananthapuram, Kerala, India MALABAR GOLD & DIAMONDS KERALA - SOUTH REGION, TRIVANDRUM Full time

    **Job Location: Malabar Gold Showroom - Mall of Travancore, Trivandrum** - Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs and manage customer experience. - Calculate and share the estimates to the customer upon making the sale, provide discount within...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24076085 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests....


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24076068 **Job Category** Housekeeping & Laundry **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update...

  • Front Desk Executive

    1 month ago


    Idukki, India I Mates Consultants Full time

    Scope of the Role **Qualifications**: - Diploma, Bachelor's degree - Proven experience in a supervisory or management role within the hospitality industry. - Excellent interpersonal and communication skills. - Any experience in the Front Desk management is preffered. - Customer Handling Roles and Responsibilities - Coordinate check-ins, ensuring guests...


  • Kochi, Kerala, India Grand Hyatt Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service associate is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality...

  • Guest Relations

    2 days ago


    Calicut, Kerala, India HiLITE Group Full time

    Smart/Good command over English Language - Any Graduate/Post Graduate can apply - Should Join Immediately. - Location -CALICUT. or contact us to 7025192192/7736305222 **Job Type**: Permanent Schedule: - Day shift Supplemental pay types: - Performance bonus


  • Idukki, Kerala, India Jettravels Full time

    **Responsibilities**: - Answer questions and address complaints. - Manage front office works - Greet and welcome guests - Answer all incoming calls and redirect them or keep messages - Always looking for ways to improve your skills - Good communication skills both written and verbal - Coming to work on time - Basic computer knowledge required **Perks and...

  • Chef de Partie

    1 month ago


    Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

    **Kitchen Management**: Overseeing all aspects of kitchen operations, including staff supervision, scheduling, and training. This involves ensuring that the kitchen runs efficiently during peak times and that all food preparation areas adhere to health and safety regulations. - **Quality Control**: Maintaining high standards of food quality, presentation,...


  • Kochi, Kerala, India Kondody Hotels & Resorts India Pvt. Ltd. Full time

    **Kondody Hotels and Resorts is hiring for an experienced individual to join our team as an Guest Relation Associate.** - **Good communication, Interpersonal skill.**: - **Motivation & Multi linguistic.**: - **Computer Knowledge.**: - **Customer and Personal Service.** Education: Any Degree/Diploma in Hotel Management Experience: 1year **Salary**: 13K...

  • Housekeeping-gsa

    1 week ago


    Idukki, India THE VALLE BY KONDODY HOTELS Full time

    **Job Summary**: As a Housekeeping Guest Service Agent (GSA), you will be responsible for ensuring the cleanliness and comfort of guest rooms and public areas in accordance with company standards. Your primary duties will include cleaning guest rooms, replenishing amenities, responding to guest requests, and maintaining inventory of supplies. Additionally,...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24071829 **Job Category** Housekeeping & Laundry **Location** Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status,...

  • Maintenance Staff

    1 month ago


    Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

    **Facility Maintenance**: Conducting regular inspections of resort buildings, including guest rooms, restaurants, recreational facilities, and common areas, to identify and address maintenance issues such as plumbing leaks, electrical problems, or structural damage. - **Landscaping and Groundskeeping**: Maintaining the landscaping and outdoor areas of the...

  • Reservation Executive

    1 month ago


    Kochi, Kerala, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Reservations Executive: Hotel** **Job location: - Kerala** **Salary: - 15,000-22,000 Per Month** **Experience: - ** **Total experience: - ** - 5 years of experience in a reservations role within the hospitality industry. **Minimum experience: - ** - 2 years of experience in a reservations role within the...


  • Kochi, Kerala, India Caliber Hospitality Solutions Pvt Ltd, Kerala India Full time

    Experience in customer handling Good communication skill Fluent in English language Pay: ₹8,962.57 - ₹23,795.98 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the employer** +91 7034987048

  • Waiter/server

    2 weeks ago


    Idukki, India Amritara Shalimar Spice Garden Resort Full time

    Good guest relation,Restaurant Standard services **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹12,000.00 per month Schedule: - Day shift - Evening shift - Morning shift - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24087405 **Job Category** Food and Beverage & Culinary **Location** Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24071881 **Job Category** Food and Beverage & Culinary **Location** Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24076417 **Job Category** Food and Beverage & Culinary **Location** Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable...