Bell Boy/girl

Job Title: Bellboy/Bellgirl

Company: 5 Star Hotel, Puri

Gender: Male/Female

**Job Description**:
As a Bellboy/Bellgirl in a 5-star hotel, your primary role is to provide exceptional guest service and assist with the efficient handling of guest luggage and transportation. You will be the first point of contact for guests upon their arrival and departure, ensuring a smooth and memorable experience. Your warm and friendly demeanor, attention to detail, and willingness to go above and beyond will contribute to creating a positive and welcoming atmosphere for guests.

**Responsibilities**:
1. Guest Arrival and Departure:

- Greet guests upon their arrival, providing a warm welcome and assisting with the handling of luggage.
- Escort guests to their rooms, ensuring they are comfortable and familiar with the hotel's facilities and services.
- Provide information and assistance regarding hotel amenities, local attractions, and transportation options.
- Assist guests during check-out, handling their luggage and arranging transportation as needed.

2. Luggage Handling:

- Safely and efficiently handle guest luggage, ensuring proper care and attention to prevent damage or loss.
- Deliver luggage to guest rooms promptly and accurately, following the hotel's standard operating procedures.
- Retrieve and store luggage for departing guests, ensuring proper security and accurate tagging.

3. Transportation and Concierge Services:

- Arrange transportation for guests, including taxis, limousines, or hotel vehicles, as per their requests.
- Provide accurate directions and information on local attractions, restaurants, and entertainment options.
- Offer assistance with booking restaurant reservations, theater tickets, or other guest requests.
- Coordinate with the Concierge team to ensure seamless service and guest satisfaction.

4. Guest Assistance and Communication:

- Serve as a knowledgeable resource for guests, addressing inquiries, and providing guidance and recommendations.
- Respond promptly and courteously to guest requests, ensuring a high level of customer service.
- Communicate effectively with other hotel departments to facilitate guest requests and ensure guest satisfaction.
- Handle guest messages, mail, and packages, delivering them promptly and accurately.

5. Safety and Security:

- Adhere to all hotel safety and security policies and procedures to ensure the well-being of guests and colleagues.
- Maintain a professional and alert presence in public areas, assisting with crowd control or emergencies as required.
- Report any suspicious or unusual activity to the appropriate department or supervisor.

Qualifications and Skills:

- High school diploma or equivalent.
- Previous experience as a Bellboy/Bellgirl or in a guest service role is preferred.
- Excellent interpersonal and communication skills, with a friendly and helpful demeanor.
- Strong physical stamina and the ability to lift and transport heavy luggage.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Knowledge of local attractions, transportation options, and restaurants is an advantage.
- Professional appearance and grooming standards.
- Fluency in multiple languages is desirable, particularly English and any language spoken by the hotel's target guest market.
- Flexibility to work in shifts, including weekends, evenings, and holidays.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7008854368