Bpo Supervisor

5 months ago

Coimbatore Tamil Nadu, India NTT DATA Full time

In this Role you will be Responsible For
- Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.
- Administers policies and guidelines that directly affect team work activities.
- Establishes deadlines for completing assignments.
- Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
- Oversees department to ensure goals are met and service levels adhere to established quality standards.
- Demonstrates highly developed leadership, interpersonal and client relationship skills.
- Resolves difficult and unique client questions and complaints, through resolution and closure.
- Provides direction regarding departmental policy and procedures.
- Provides expertise and guidance on technical or procedural issues. Serves as liaison between staff, clients, leadership and various departments.

Requirements for this role include:

- Typically requires 6- 8 years relevant experience.
- Includes 1-3 years managerial/ leadership experience
- Undergraduate degree or equivalent combination of education and work experience.
- Graduate degree preferred
- Strong influencing and communication skills.
- Strong client service skills and leadership capabilities.
- Strong analytical / problem solving skills.
- Strong budgeting, business financial and P&L skills.
- Ability to develop operational and strategic plans.

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