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Customer Service Executive

7 months ago

Ranchi, India Novitech Solutions Pvt. Ltd. Full time

1) Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

2) Asking questions to the customer and understanding their specifications.
3) Follow up customers and their complaints ensuring that customer's requests are attended accordingly.
4) Resolving issues and troubleshooting technical problems
5) Handling customer concerns and complaints in a timely manner

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- kokar, Ranchi - 834001, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person