Job Opening for Mba Fresher
2 weeks ago
Greetings
**Job Description for Technical Support Executive**
A Technical support executive will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software and follow standard procedures to escalate unresolved issues to appropriate internal department (Development Engineering Team)
**Expected from the Role**
- Critical thinking and problem solving - must be able to identify both simple and complex computer problems, analyse them, and solve them.
- Guides by experts and professionals in the field and learn on the job and able to deliver faster result.
- Must be Punctual, work in collaboration with a team.
- Willing to work in rotational shifts for 24/7 support.
**Responsibilities**
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of KB tech articles
- Follow the SLA for issues with respect to the severity
**Requirements**:
- BE degree in Information Technology, Computer Science, MBA, MCA
- Good verbal and written communication skills in English.
- Should possess good professional and telephonic etiquettes.
- (Preferable) Proven working experience in enterprise technical support, IT support.
**Job Type**: Regular / Permanent
Schedule:
- Morning shift
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)
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