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Av Support

1 month ago

Pune Maharashtra, India Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Responsibilities**:
AV device management, including configuration & installation of AV devices, e.g., Poly,
Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions
Perform routine testing and problem diagnosis for projectors, microphones, speakers,
amplifiers & LCD/Plasma Displays
Perform preventative maintenance to resolve problems or identify resolution to appropriate
vendor or manufacturer
Coordinate with AV equipment OEMs for resolution/workarounds, when required
Assist with company meetings/functions that require use of AV infrastructure (audio, video
conferencing, webcasting, visual display or projection, and control system (AMX, Crestron)
operations
Manage ticket queue to respond to user requests
Setup and breakdown of all onsite meetings
Daily system testing to ensure equipment and room functionality
Perform remote testing for local and regional offices
Videoconferencing experience including operation, call set-up and equipment
Establishing and testing of individual and group VC sessions, i.e., meeting support, including
consultation of users on best connection type

**Skills and Abilities**:
Effective communication with peers, customers, and colleagues across the business
Ensure operational availability of all dedicated AV and Video Production environments
Ability to work autonomously and think independently
Good knowledge of Windows based devices
Ability to balance multiple tasks and meet deadlines with changing priorities
Strong organizational skills and excellent attention to detail
Excellent communication and interpersonal skills, both verbal and written
Demonstrated customer service focus and client communication skills
Ability to work from different office locations in London and the South-East when required
White glove support for VIP meetings and events

**Expertise**:
3+ years’ experience of AV support in a corporate environment
High level of experience with Microsoft Teams and O365 integration
CCNA Video, CCNA Routing & switching is desirable
Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable

**What next?