Executive - Technology Support

6 months ago

Mumbai, India Accurate Background Full time

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

IT support specialists to assist clients/user with hardware and software issues. The main purpose of their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

**Responsibilities**:

- Should have intermediate exposure on VMware Server, Virtualization Server, vSphere.
- Performance and capacity management on VMWare servers
- Planning and implementing fixes / Patches
- Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview.
- Security in a VMware Virtualized Environment - client, OS monitoring
- Troubleshooting basic Network related problems. TCP/IP configuration, Internet Maintenance, cabling, patching and LAN troubleshooting.
- Configuration of switches, network connections and port groups Configure Storage
- Ticketing tool experience, SLA handling and closure

**Essentials**:

- 1-2 Years of experience
- Basic knowledge on network and servers
- Knowledge of VMware monitoring
- Experience on VMware admin console (creation and modification policy)
- Experience on network switches and server installation and configuration
- Network installation (Configure router or switch if engineer have experience router and switch is added advantage)
- Server installation knowledge will be an advantage as well and anyone have experience in AD will be great since there is migration involved
- Must have the ability to work independently.
- Must have excellent oral and written communication skills and be able to work.

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

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