Messaging Operations

3 weeks ago

Bengaluru Karnataka, India Deutsche Bank Full time

**Messaging Operations**:
**Job ID**:R0319755**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-03-13**Location**:Bangalore**Position Overview**:
**Job Title: Operations Expert, AVP**

**Location: Bangalore, India**

**Role Description**

Deutsche Bank is one of the biggest corresponding banks in the world. Therefore, the global SWIFT network has an essential importance for us to exchange transaction with our counterparts. The centralized SWIFT infrastructure in DB is therefore the backbone for these critical bank processes.

The department Messaging Operations is responsible for this infrastructure and builds the link between Ops, IT and business, which are using this infrastructure.

The members of the department are responsible for the smooth processing of the SWIFT and Fax systems and take care of occurring issues. In addition, the team plays an active part within the change process and is key decision maker for all system related changes.

**We offer**
- The role is providing a unique opportunity to get in contact with many different areas across the bank in all regions.
- Responsible and engrossing work with great self-expression opportunities.
- The ability to make decisions independently in order to achieve the goal.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Operational governance and control of all activities performed by GMO India team and act as an escalation contact for the team.
- Coordination of all SWIFT messaging projects including ISO2022 from a GMO standpoint and track progress and provide bi-weekly status to relevant stakeholders.
- Incident and Crisis handling including coordination of activities during the incident in collaboration with IT and business teams and follow up for root cause analysis
- Review of open incident/problem/defects together with IT and testing teams
- Pre and post planning of all operational activities including release and business checkouts.
- All admin activities related to BROWSE like user setup, password resets, certificate and RBAC creation and Fileact activities like DN configuration and customer onboarding.
- Commitment to manage deadlines and work extended hours in a fast-paced work environment.
- Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.

**Key skills and competencies**:

- Experience and/or academic degree in financial services industry with focus on SWIFT Messaging
- Knowledge of the ISO2022, payments and/or trade and/or securities and/or relevant experience in one or more specific technical areas in SWIFT Messaging
- Strong and effective communication and presentation skills in English
- Ability to understand complex systems, products and processes and interpret complex information.
- Experience in working with international environment in a matrix organization and interacting with diverse stakeholders and the ability to build constructive partnerships (virtual and onsite team)
- Ability to work independently, as well as in a team environment, prioritize multiple tasks and meet strict deadlines and should be capable of self-learning.

**Qualifications and Experience**:

- Degree with Financial Services / Banking and overall, at least 12 Plus years of experience in the industry.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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