![Hira Outsourcing Services Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Requirements:
*High school diploma or equivalent; college degree preferred.
*Excellent communication skills in English.
*Ability to handle multiple tasks, prioritize, and manage time effectively.
*Flexibility to work in rotational shifts, including evenings.
**Benefits**:
*Competitive salary and performance-based incentives.
*Comprehensive training program to enhance your customer service skills.
*Health insurance coverage.
*Supportive and inclusive work environment.
**Responsibilities**:
*Respond promptly to customer inquiries via chat in a friendly and professional manner.
*Identify customer needs and provide appropriate solutions or alternatives.
*Maintain accurate and detailed records of customer interactions and transactions.
*Follow company policies and procedures to handle customer complaints, escalate issues when necessary, and provide timely resolutions.
*Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
*Meet and exceed monthly individual and team performance targets for customer satisfaction, response time, and productivity.
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Evening shift
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Edapally, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service chat (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9539250555
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