Data Interagtion

NA

Experience

**3 - 5 years**

Offered Salary

Notice Period

**Not Disclosed**

**Responsibilities**
- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
- Handle technical issues of different complexity and help other members of the team.
- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
- Cross train on multiple technologies to effectively build and support product/technology portfolio.
- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
- Keep all the ongoing cases documented and up to date in the case management system.
- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
- Works in adherence to defined processes and procedures implemented in the organization
- Maintain and continually upgrade technical understanding of products and technologies.
- Build and maintain solid working relationships with the members of the team.
- Write and/or edit knowledge articles for every issue resolved.

**Required Skills and Experience**
**General**
- Strong IT background, with at least 3 years of working experience
- Strong understanding of data integration and ETL methodologies.
- Degree in Computer Science or equivalent experience.
- Demonstrated ability to multi-task
- Excellent English communication skills
- A desire to be a part of growing company. You'll have 2 core responsibilities (Client Work, and Company Building), and we expect dedication to both.
- Willingness to learn and work on new technologies.
- Should be a quick and self-learner.

**Technical**
- Extensive experience using ETL methodology for supporting Data Extraction, Transformations and Loading.
- Experience in Database skills (load data from Excel/CSV/Text files to staging, write SQL statements/functions/ stored procedures, run SSIS packages).
- Knowledge of integrating with different data sources such as SQL, Web Services, API’s, text files and CSV is mandatory
- Extensive experience troubleshooting and solving complex technical problems.
- Experience in at-least one of the ETL Tools (SSIS or Dell Boomi).
- Knowledge of other ETL Tools such as Matillion, Snaplogic and Informatica is a plus.
- Knowledge of different/diversified technologies will be added advantage. Additional weightage will be given.