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Customer Care Executive
4 weeks ago
**Position Summary**:
The Customer Care Representative will be responsible for providing excellent customer service and support to our clients. This role involves responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
**Key Responsibilities**:
- **Issue Resolution**: Identify and resolve customer issues effectively and efficiently, escalating complex issues to the appropriate department when necessary.
- **Product Knowledge**: Maintain a deep understanding of the company’s products and services to provide accurate information and support to customers.
- **Documentation**: Record and manage customer interactions and transactions in the CRM system, ensuring accurate and detailed documentation of issues and resolutions.
- **Feedback Collection**: Gather and report customer feedback to help improve products, services, and customer care processes.
- **Proactive Engagement**: Reach out to customers proactively to provide information about new products, services, and promotions.
- **Customer Education**: Assist customers in understanding how to use products and services effectively, providing training and support as needed.
- **Team Collaboration**: Work closely with other departments, including sales, technical support, and product development, to ensure seamless customer experiences.
- **Performance Metrics**: Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.
**Qualifications**:
- **Education**: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- **Experience**: 1-2 years of experience in a customer service or customer care role.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to handle difficult customers with professionalism and patience.
- Proficiency in using CRM software and other customer service tools.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
**Preferred Qualifications**:
- Experience in [specific industry/sector].
- Bilingual abilities are a plus.
- Knowledge of [specific CRM systems, if applicable].
**Benefits**:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and supportive work environment.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹29,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 3 years (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7620208890
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