Front Office Executive
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Location:
Balewadi High Street, Pune Department: Front Office / Guest Experience Reports to: Front Office Manager / Hotel Manager We’re looking for a warm, confident and people-first Front Office Executive who can make guests feel at home from the moment they arrive. What you’ll do: Welcome guests, handle check-ins/check-outs and manage reservations. Handle guest requests, queries and complaints with ownership and empathy. Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay. Provide local recommendations and help guests make the most of Pune. Handle calls, Whats App enquiries, payments and basic front-office documentation. Proactively spot what a guest needs and solve problems rather than simply pass them on. Maintain a welcoming, lively and professional front desk environment. What we’re looking for: Excellent communication and interpersonal skills. Comfortable speaking English, Hindi and preferably Marathi. Hospitality experience is preferred, but the right attitude matters more than a fancy CV. Comfortable working shifts, weekends and holidays. Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people. The Volantiss bit You don't need to behave like a textbook hotel receptionist. We want someone who can talk to a guest like a human, not a protocol. If something goes wrong, own it. Fix it. Learn from it. If a guest needs help, don't ask whose job it is. Just help. Be yourself. We've got the rest.
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