Systems Support Engineer

2 weeks ago

United Arab Emirates, India Vinirma Consulting Private Limited Full time
Nair Systems, is a DIFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.

Nair Systems is currently looking for Systems Support Engineer for our UAE operations with the following terms & conditions.

Minimum 5 years of relevant work experience as a Systems Administrator

Education and Qualifications Required

• As a minimum, Certified degree in Computer related field such as Computer Science or Engineering.
• Recognized certifications such as Microsoft Certified Systems Engineer (MCSE), CCNA, Commvault certified professional, Azure solution architect, MCP, etc. preferred

Any Additional Requirements

• Advanced working knowledge of MS Exchange email services,, MS Active Directory services, Windows based (DNS,DHCP, etc) services, Anti-virus and Anti-spam systems, Database Management, Virtualization platform Management required.

Role and Responsibility

• Troubleshooting mail flow issue (Exchange, Office365, Forcepoint).
• Troubleshooting Servers related issue - Exchange servers, AD, Radius servers. EV server, F-secure antivirus managementSymantec endpoint Manage upgrade or troubleshooting with support. DHCP related issues, Exchange reporter application upgrade etc.
• Monthly Microsoft Windows patching on all VMs and Physical servers through WSUS approx. 160 servers. Pushing windows patches to workstations.
• Vulnerability Management as per tickets, Emails, CR received from IT security team.
• Users' permissionsaccount management as per requests received from IT security team.
• Attend calls from support team. Provide second level support to Support team like troubleshooting outlook issues, network dhcp ip, user account related issues, VPN basic checks, MFA-MDM troubleshooting and creating ticket with Microsoft Office365 support if required, USB allow tasks, P drive not accessible etc.
• Creating PDQ, GPO package for mass deployment.
• Screensaver, Email Signature deployment to all systems- Request is received Marketing Team on intervals.
• Manage Service Desk application functioning, troubleshooting, upgrade.
• Force Point release emails as per requests received from users
• Forcepoint Web policies requests, troubleshooting websites not opening etc.
• Upgrade or install Forcepoint email and web appliance hotfixes with help of support.
• Reverse Proxy Fortiweb operations related tasks.
• FolderMailbox permissionsGroup Membership requests received from users.
• Exchange Hybrid permission management.
• Create FolderMailboxGroups, account creation, account disable, account management etc.
• Microsoft Office365 tenant portal operations like create on-cloud mailboxes, giving permissions, troubleshooting.
• Printers Asset list management. SafeQ and XDA application management and troubleshooting.
• Monthly Service Desk and Print report, Quarterly Print count verification during billing.
• Backup operations tasks, changing tapes in ER1 Cage on regular basis.

Ensure Security and prevent Malfunctions

• To monitor MS Systems for any malfunctions and prevent system outages through periodical monitoring the dataflow.
• To monitor system performance, capacity and utilization and take corrective action, and raise it to the Assistant Manager – MS Systems
• To operate periodic failover testing for MS Systems between Production and DR.
• Ensure highest level of availability, reliability and performance for storage and backup platforms and associated product.
• Ensure that all servers and systems are secure by maintaining the latest patches and updates in compliance with the approved security policy and standard.
• Security Management services, performs functions related to security including standard server virus repair, coordination, and internal checks.

Provide System maintenance and monitoring

• Daily System Health Checks. If any issue identified, to be fixed.
• Assist the Assistance Manager – MS System to prepare capacity reports for the storage utilization for all the applications and create a capacity trend to analyze the storage use for better management of storage to support business critical application
• Raise the monitor report of the storage capacity to ensure business continuity
• Ensure to monitor the virtual environment monitoring tools.
• Ensure the server patch MGMT / Server management are well monitored and need action taken.
• To monitor the physical nodes memory, CPU utilization and proposed solution to the management for enhancement based on the utilization.
• To ensure highest level of availability, reliability and performance for virtualization platforms and associated products as level one support and raise any challenges to Assistance Manager – MS-System.
• Ensure the ongoing tuning, hardware upgrades and resource optimization as required, configure CPU, memory and disk partitions as required is taken to consideration and action.
• To monitor the service levels of the services and SLA metrics which not limited to following Overall Incident summary report, System Utilization report and Storage utilization report
• Implement Cloud Systems
• Installation/implementation, configuring and supporting cloud-based systems.
• Responsible for the evaluation of cloud strategy and program architecture
• Responsible for gathering system requirements working together with application architects and owners
• Responsible for generating scripts and templates required for the automatic provisioning of resources
• Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings.
• Stay well-informed of failures and complications related to a cloud offering
• Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc.
• Collaborate with the system development teams to enable their applications to run on Cloud infrastructure.

Self-Development

• Develop skills and acquire additional knowledge appropriate to the position on an ongoing basis
• Keep abreast with the latest updates that may be significant to the area of work information Security & Risk
• Preserving confidentiality, integrity and availability of information that is processed and handled.
• Responsibility of adhering to the information security policies/processes/program.

Others

• Perform other duties and responsibilities related to the job and assigned by line manager.

Terms and conditions
Joining time frame: 2 weeks (maximum 1 month)

The selected candidates shall join Nair Systems - UAE and shall be deputed to one of the leading Banks in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [HIDDEN TEXT]

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