RH Tech. Customer Solutions, JH

1 week ago


Ranchi India Ultratech Cement Limited Full time


Key Result Areas (Max 1325 Characters)
Supporting Actions(Max 1325 Characters)
Assistance to Internal Stakeholders and Budgeting
  • Assess the extent of damaged cement and recommend the price for sale, based on defined norms

Quality verification of Non trade site
Call Centre Operations and Competition Mapping
  • Study CSS reports to ascertain level of customer satisfaction

Study the reports on MCLs to ascertain its effectiveness Competition Mapping
Collect and provide information on competitors' products and services to help develop counter action plans
Loyalty Program for the Influencers
  • Identify and enroll members on IT Platform (CLP), record the off take through dealers / influencers and verify the off take through a robust mechanism

Implement the off take based incentives for the loyalty scheme members on regular basis
Plan and conduct engagement programs depending on off take based segmentation of influencers
Market Development and Demand Generation
  • Develop rapport with decision makers, make technical presentations to Key / Major Customers (RKA), resolve technical issues of Key & RKA

Ensure dispensation of the right deliverables to each influencer segment under Masons, Builders, Contractors, Consulting engineers etc.
Improve the Lead management mechanism and aim for increase in market share and quantity of sale through conversions
Increase UltraTech share in government sponsored schemes, especially in Rural areas like IAY, SSA etc. by collecting information, analyzing the potential, interacting with the decision makers, influencers etc.
Promote & support mass housing projects through cement based technologies, rural sanitation and precast concrete segments
Promote cement based construction in IHB segment
Organise various Non trade sites leads provided by marketing
People and Performance Management
  • Management & Outsourced employees (MLE, LATF, RME) management

Accompany and guide team on critical issues / complaints, develop team abilities and assign projects for their overall development
Pre and Post Sales Service to IHB Segment
  • Plan site visits, explore the needs of customers, organize site demonstrations and site training to Masons & Helpers

Provide Test Certificates on request to customers
Test water quality at site
Provide Mobile Concrete Lab Service to the IHB users & Trade segment at various stages of construction
Product Promotion and Brand Equity Improvement
  • Ensure a participation in exhibitions, seminars and conferences

Engagement with Technical educational institutions
Interact with senior influencers / other influencers, distribute technical literature, organize product demos / concrete mix design trials, coordinate mobile vans etc
Liaison with government / vocational training programmes at educational institutes like IIT, NCCBM, CPWD & MES
Organize Concrete Day, Awards functions, Association with Professional bodies, Sponsorships to Technical activities
Plan and organize Rural market promotion activities
Update technical literature on cement, concrete & construction in vernacular language, deliver talks in various technical forums
Product Quality and Complaint Resolution
  • Attend to critical complaints from customers from the Region, guide team of Technical officers to analyze and resolve complaints and provide feedback to customers after attending the complaints

Send feedback to Manufacturing Units / Technical Heads for taking corrective action
Visit to laboratories of plant and terminals periodically for physical evaluation of product quality with respect to agreed internal norms and identify the need for revising agreed norms, if any
Sales Promotional Meets through Technical activities
  • Prepare MIS and reports based on inputs from Regional Offices / Depots

Ensure the budgeted Outperform programs / meetings / targets are conducted effectively as per the plan / market requirement
Plan activities at Zonal, Regional and Depot level within the allocated budget, as per the market requirement
Support to UBS and New Building Products and Training
  • Provide technical support to UBS counters - for cement and allied products

Support and promote 360 degrees solution approach to IHB construction by promoting new cement based products of UltraTech
Formulate training programs for influencer segments, collaboration with external agencies, develop competencies of TTSMs and LATFs
  • Responsable des Systèmes d’Informations

    Found in: Whatjobs IN C2 - 1 day ago


    india Esprit-RH Full time

    Job Description Rejoignez au Sud de l’Aveyron un établissement de Santé à la pointe en termes de pratiques, dans un cadre de travail de qualité permettant un équilibre vie pro/perso. Le Centre de Soins de Suite et de Réadaptation (SSR) gériatrique LA CLAUZE est un établissement de Santé de 74 lits organisés autour de 5 Unités :Cognitivo...

  • Solutions Manager

    Found in: Whatjobs IN C2 - 1 day ago


    india Tech Mahindra Full time

    As Solutions Leader, you will drive the go-to-market strategy to grow the TechM services business from a revenue and new logo perspective. You will be the domain expert and business executive for Industry sub-vertical within Manufacturing service line. You will set the vision, build executive relationships with customers and partners, and work with the...

  • Tech Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more...

  • SAP HR-ABAP Developer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india MOURI Tech Full time

    Overview MOURI Tech is a professional global enterprise solution provider helping its customers transform into intelligent enterprises. It offers comprehensive solutions and world-leading consulting and delivery experience to many fortune 500 companies across the globe. As a lead innovator of NextGen AI solutions, it enables its customers to achieve new...

  • Dotflick Solutions

    Found in: Talent IN 2A C2 - 2 weeks ago


    Ranchi, India Dotflick Solutions Full time

    PHP Developer :- Sound knowledge of Core PHP, CS Cart Developer, Open cart, frame work, WordPress, Laravel & other latest new technologies.- Working knowledge of Web Services.- Ability of handling the ecommerce websites, App development, integration of Payment Gateways, Creations of custom module.- To have the ability to do multi-tasking abilities.- To be a...

  • HubSpot Specialist

    Found in: Whatjobs IN C2 - 1 week ago


    india Right Customer Full time

    We are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...

  • Account Manager

    Found in: Whatjobs IN C2 - 1 week ago


    india makeAR Full time

    Company Profile - MakeAR.ai enables brands to adopt creative AR solutions for better ROI-focused campaigns. Augmented reality marketing enhances customer experiences by overlaying digital content onto the physical world. We design end-to-end campaigns to make you stand out from your competition. We are seeking a talented and motivated Account Manager to join...

  • Salesforce Tech Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    india shreeniwas Full time

    Salesforce Tech Lead JOB DESCRIPTION: As a Salesforce Tech Lead, you will provide Salesforce solutions that efficiently and effectively solve complex business capabilities and translate business requirements into Salesforce solutions that best leverage the Salesforce platforms and products. RESPONSIBLE FOR: Build our products using the Salesforce...


  • Ranchi, India Novitech Solutions Pvt. Ltd. Full time

    1) Conducting customer satisfaction surveys to understand what areas of the company's services need improvements 2) Asking questions to the customer and understanding their specifications. 3) Follow up customers and their complaints ensuring that customer's requests are attended accordingly. 4) Resolving issues and troubleshooting technical problems 5)...

  • Sr. SAP SF Consultant

    Found in: Whatjobs IN C2 - 1 week ago


    india MOURI Tech Full time

    Overview MOURI Tech is a professional global enterprise solution provider helping its customers transform into intelligent enterprises. It offers comprehensive solutions and world-leading consulting and delivery experience to many fortune 500 companies across the globe. As a lead innovator of NextGen AI solutions, it enables its customers to achieve new...

  • Solution Architect

    1 week ago


    India Mantras2success Consultants Full time

    Job Description:About the Company : The Client is a tech holding company, starts, acquires, and advises B2B SaaS Companies. The team of over 150 members are spread across India, U.S, and the Ukraine.About the Product : The Product is the flexible HR system based on Microsoft SharePoint tech-stack. It's customer base includes enterprises such as Lufthansa,...

  • SQL Database Administration

    Found in: Whatjobs IN C2 - 2 weeks ago


    india MOURI Tech Full time

    Overview About MOURI Tech: MOURI Tech is a professional global enterprise solution provider helping its customers transform into intelligent enterprises. It offers comprehensive solutions and world-leading consulting and delivery experience to many fortune 500 companies across the globe. As a lead innovator of NextGen AI solutions, it enables its...

  • Solutions Architect

    Found in: Whatjobs IN C2 - 1 day ago


    india In-Solutions Global Ltd Full time

    Hiring Solutions Architect at ISG !!! Experience : 12 to 20 yrs Skills: 1. 12 -20 years of experience in technology, preferably with experience in leading design and architecture assignments portfolios. Minimum of 5+ years in a solution / application / technical architect role 2. Should have managed the end-to-end lifecycles of a project in a solution...


  • Ranchi, India Digi Man Solutions Pvt. Ltd Full time

    POSITION : CUSTOMER SERVICE EXECUTIV QUALIFICATION : Minimum Graduate Any Service industry like Furniture, Health care, and Technology industries RELEVANT EXPERIENCE : Service Executive with experience of technical knowledge with retail call handling in furniture / equivalent industry LANGUAGE PROFICIENCY : Bengali, Hindi, English (Very good...

  • Senior IAM Solutions Architect

    Found in: Whatjobs IN C2 - 2 weeks ago


    india STAFIDE Full time

    Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...

  • Salesforce Tech Lead

    Found in: Whatjobs IN C2 - 6 days ago


    india SA Technologies Full time

    Job Description POSITION Salesforce Tech LeadJOB TYPE Full-TimeINITIAL TERM 4 Month/sLOCATION RemoteStart Date: April 15, 2024Duration: 15 weeksLocation: LATAM (Remote)ENGLISH LEVEL C1 - AdvancedINTERVIEW STAGES 1 - 2 interviewsJob Summary: As a CPQ Functional Lead, you will play a crucial role in deploying the Salesforce CPQ platforms and programs. This...

  • QA Tech Lead

    Found in: Appcast Linkedin IN C2 - 2 weeks ago


    India Kitecyber Full time

    Company DescriptionKitecyber is a cybersecurity company specializing in securing and protecting modern organizations against SaaS and internet-based attacks. Using a patented AI-based approach, Kitecyber helps organizations discover and secure their SaaS apps and cloud APIs, eliminating unsanctioned app sprawl and preventing sensitive data exfiltration and...

  • QA Tech Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Kitecyber Full time

    Company Description Kitecyber is a cybersecurity company specializing in securing and protecting modern organizations against SaaS and internet-based attacks. Using a patented AI-based approach, Kitecyber helps organizations discover and secure their SaaS apps and cloud APIs, eliminating unsanctioned app sprawl and preventing sensitive data exfiltration and...

  • PAM Solutions Engineer

    Found in: Whatjobs IN C2 - 7 days ago


    india STAFIDE Full time

    Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago


    ranchi, India Cloudphysician Full time

    Growth Partner CLOUDPHYSICIAN Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. Our Care Center, based in Bangalore, is staed 24/7 by a highly qualified and trained critical care...