Customer Service Executive

4 weeks ago

Chennai India Ammega Full time

Scope Dimensions:

  • Customer Enquiry handling on leads and coordination with Sales team for quotes and opportunity conversion.
  • Customer Order Processing from order receipt till invoicing timely deliveries and accounts receivable.
  • Coordination with Cross Functional Team of Supply Chain, Fabrication, Production, Warehousing for material availability, pick pack, despatches, product samples, marketing materials, on-site service NPD.
  • Coordination with Customer, Sales Accounts Team for timely collection of payments accounting.
  • CRM Sales Force Management ERP system for leads, quotes, order processing, invoicing case management.
  • SOP adherence on customer master creation, price update, credit deviation customer complaint resolving.
  • Inside Sales Coordination for achieving deliverables on sales targets, On-Time Deliveries Accounts receivable.
  • Coordination for Clearance of excess and SMOI stocks and any other task / administrative support as assigned.
  • Customer Correspondence and Internal Team Communication timely in an efficient manner.
Requirements of the job:
  • 5+ Years Experience in global company with experience in Customer Service and Sales Coordination.
  • Bachelor s Degree in Business Administration or related field preferred.
  • Proficiency in MS Office and ERP systems on Customer Order Management.
  • Good Communication and Interpersonal Skills to handle customer sales team correspondence.
  • Customer centricity to meet service levels achieve business performance goals.
  • Effective listening, Willingness to learn Adaptive for efficient sales coordination customer service.
  • Multi-tasking skills with time management.
  • Self-driven, Adaptive, Collaborative Team player and Ability to work efficiently in fast-paced environment.
  • Proficiency in languages of English local language and Hindi is preferable.

Parameters for Success (KPI s)

  • On-Time Delivery (OTD) on Quotes, Order acknowledgment Despatches.
  • Days Sales Outstanding (DSO)
  • Reduction in % Claims on order processing.
  • NPS Score on Customer Satisfaction.

Accountabilities:

  • Customer Order Management and Inside Sales Coordination.
  • CRM Sales Force Management.
  • Price workings Timely quotes to sales team / customers.
  • On Time Delivery of Goods On-site Service Support.
  • Case management including samples, quotes, quality complaint.
  • Problem solving on customer query/complaint timely resolving.
  • Cross Functional Team Collaboration for NPD/Localization.
  • Time bound MIS reporting.
  • Compliance to Ammega Standards, Core Values and Code of Conduct.

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