Senior Process Executive-Voice

4 weeks ago

Coimbatore India Cognizant Full time
Job Description

Online Specialist - Adv

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • u2022 Administering and helping to manage Clientu2019s Product support for the customers who call/chat or email in the support center.
  • u2022 Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • u2022 Client products to the customer (Analytics, YouTube etc).
  • u2022 Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
  • u2022 Create and manage Risk and mitigation plan based on discussion with project stake holders.
  • u2022 They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
  • u2022 Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

Customer Relationship Management:

  • u2022 Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • People/Team.
  • u2022 Contribute to and participate proactively in knowledge sharing sessions.
  • u2022 Participate and contribute to organizational activities.

Must Have Skills

  • Customer Service

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jun 19 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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