Operations Manager-Business Excellence

1 month ago


India Mantras2success Consultants Full time
Job Description:Job Description
  • Managing delivery plans based on internal KPIs achieve higher product adoption, customer satisfaction, and overall OTIF.
  • Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
  • Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
  • Maintaining and building on the company's relationship and advice, on ways to deliver value from the product.
  • Producing regular status, and quarterly activity reports
  • Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.
  • Managing support issues and escalations for Customers
  • Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
  • Identify opportunities throughout the process to minimize operating costs.
  • Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability.
  • Develop and deliver the people agenda to promote best in class service.
  • Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe.
  • It included strategy, plans and discussions, for both current product/platform and new product development


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