IT Operations and Application Support

4 weeks ago


Manesar, India Maruti Suzuki Full time

Division: IT IS

Department: ITOS-M

Job Location: MSIL Manesar

Job Title: Assistant Manager/ Deputy Manager

Job Role: IT Operations and Application Support

Reporting To: DPM

Level in the organization: AM/DM

Educational Qualification

Graduation (With Specialization):

B. Tech./ bachelor's in computer science/ information technology/ Electronics

Or

Diploma

Any Other (Certification / Diploma etc.): ITIL certification

Work Experience (Years):

BTech: 3-5 years

Diploma: 10-15 years

Job Responsibilities

-Providing IT support for all business functions to improve business continuity, service levels and customer satisfaction

-IT Operations Management (Incident, Problem Management and change management, creation of Knowledge Base)

-Managing IT support for users in all shifts as individual

-First level support for Application & Databases related issues and coordinate with cross functional team for end-to-end closure

-Operation & Maintenance of IT Network Infrastructure and Data Center.

Competencies / Skills -Customer orientation

-Capability to interact with the business user and solve their IT problems

-Basic knowledge of various IT streams Data Center, Network, Database, Applications

-Good Aptitude, Assertiveness, Communication skills


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