Change Analyst
3 weeks ago
Job Description
- Access and review impact on new change requests
- Review new Standard Changes requests
- Undertake the monthly review of approved Standard Changes
- Drive outstanding changes to be closed within 3 working days
- Participates on Change Advisory Board (CAB)
- Conduct Failed change reviews (FCR) for unsuccessfully changes (Except Sev C & P1)
- Manage Change Management Team's portal
- Identify, escalate and manage risks and issues
- Assist in reduction of unsuccessful changes
- Contribute to training materials
- Identify and build stakeholder relationships within Experian
- Ensure adherence to the change process and highlight, escalate non- adherence
- Engage with Problem Management to log recommendations on changes that have caused a Serv C, P1 or P2 incidents
- Identify process improvements in ways of working
- Identify workflow improvement and enhancements to ServiceNow
- Attend Post Implementation Reviews
Qualifications
- Good understanding of ITIL V3&4 Process and Best Practices
- Minimum ITIL V3/4 Foundation Certified
- Good oral and written communication skills
- Working knowledge ServiceNow or equivalent ticketing system
- Good people skills
- Ability to work both autonomously as well as within a team
- Awareness of Agile and DevOps working
- Working knowledge of collaboration tools
- Good understanding of Microsoft products
- Good analytical skills
Additional Information
Key interfaces / relationships
- Point of contact for Support Teams, Business and Heads of for Change Management
Experian Careers - Creating a better tomorrow together
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