Change Analyst

3 weeks ago


India Hyderabad Secunderabad Telangana Experian Full time

Job Description

  1. Access and review impact on new change requests
  2. Review new Standard Changes requests
  3. Undertake the monthly review of approved Standard Changes
  4. Drive outstanding changes to be closed within 3 working days
  5. Participates on Change Advisory Board (CAB)
  6. Conduct Failed change reviews (FCR) for unsuccessfully changes (Except Sev C & P1)
  7. Manage Change Management Team's portal
  8. Identify, escalate and manage risks and issues
  9. Assist in reduction of unsuccessful changes
  10. Contribute to training materials
  11. Identify and build stakeholder relationships within Experian
  12. Ensure adherence to the change process and highlight, escalate non- adherence
  13. Engage with Problem Management to log recommendations on changes that have caused a Serv C, P1 or P2 incidents
  14. Identify process improvements in ways of working
  15. Identify workflow improvement and enhancements to ServiceNow
  16. Attend Post Implementation Reviews

Qualifications

  • Good understanding of ITIL V3&4 Process and Best Practices
  • Minimum ITIL V3/4 Foundation Certified
  • Good oral and written communication skills
  • Working knowledge ServiceNow or equivalent ticketing system
  • Good people skills
  • Ability to work both autonomously as well as within a team
  • Awareness of Agile and DevOps working
  • Working knowledge of collaboration tools
  • Good understanding of Microsoft products
  • Good analytical skills

Additional Information

Key interfaces / relationships

  • Point of contact for Support Teams, Business and Heads of for Change Management

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