System Integration Specialist Advisor

3 weeks ago

Noida, India NTT Data Information Processing Services Private Limited Full time
NTT DATA Services is currently looking for a Digital Workplace Services Expert 

 

Roles and Responsibilities

Discovery and identification of problematic/underperforming workplace devices, systems, and workflows leveraging analytical tools, incident data, and end-user feedback

Continuously measures and improves the client endpoint environment through business, operational, and user experience metrics

Identifies, defines, tests, deploys, and manages service improvement and automation initiatives for client's endpoint devices leveraging multiple toolsets or scripts.

Continuously work on the development of automation and self-healing to improve overall operational health and stability

Builds and develops custom reports leveraging SQL Reporting and customized dashboarding to create end-user analytics reports that drive additional insights

Enabling and enhancing Existing Service Desk L1, L1.5 Support, and Field Services by reducing volume and Time to Resolution through the use of the tools

Working with NTT or client support teams for Desktop engineering, application support, Virtual Desktop teams, Networking, and Storage teams based on issues identified

Integration with other analytics platforms to turn data into knowledge and recommended actions

Leads technical team meetings with Desktop Engineering, Service Desk/ Field Services leads, and Application teams (as appropriate).

Hosts governance meetings to discuss access and changes to the infrastructure, rights, version upgrades patches, etc.

Reviews actionable recommendations, discuss the status of previous proposals, and measures impact

Basic Qualifications

10+ years of experience in End-User computing space

action items and outcomes

5+years of experience in Desktop Engineering processes and procedures, including management and administration of platforms such as SCCM

5+ years of experience with Microsoft SQL, building complex queries, and reports

1+ years experience with Agile Program Management and utilizing DevOps principles to drive

Skills Requirements

In-depth knowledge of configuration management principles and best practices. 

Ability to identify, define, manage and control configuration

Strong in troubleshooting Windows server/client and Networking issues, server-side as well as a client-side application issue   

Able to develop custom scripts using PowerShell and/or Python

Experience with Windows Server administration, including Active Directory, domains, and group policies

Previous experience with data dashboarding tools like PowerBI, Tableau, or Numerify

Strong verbal communication, comprehension, and technical writing skills

Excellent client handling skills

Nice To Have Skills:

Previous experience with Windows Analytics

Previous experience with implementation and administration of Nexthink, and/or 1E Tachyon

Previous experience with Microsoft Power Automate or similar orchestration tool

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