IT Head

Responsibilities:
• Responsible for managing the company's computer systems, servers, network infrastructure and software applications.
• Manage and maintain computer systems, servers, and network infrastructure, Firewall (Specially in SOPHOS).
• Monitor system performance and troubleshoot technical issues. • Install and configure software applications and hardware devices.
• Maintain hardware and software inventory and asset management.
• Implement and enforce security protocols and preventative measures to safeguard company data against cyber threats and data breaches.
• Create and manage user accounts and security permissions.
• Backup and restore data and systems regularly.
• Provide technical support and training to end-users.
• Develop and implement IT policies and procedures to ensure adherence to best practices.
• Lead ERP projects to upgrade or enhance the technology environment.

Key Areas:
• Excellent communication
• interpersonal skills to interact with end-users and team members effectively.
• Strong problem-solving skills
• ability to prioritize tasks in a fast-paced environment.
• Prior exposure on any of the Global ERP such as SAP, Infor, Microsoft Dynamic, Oracle may add value on profile.
• willingness to take ownership of IT-related challenges. Person Specification Matrix: Requirement Essential Criteria Desirable Criteria Knowledge of information technology o computer science

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