After Sales Service

3 weeks ago


Namakkal Erode, India Freelancer Prabhu Balasundaram Full time
Any Capital Equipment Service
Knowledge or Experience in Refrigeration Air Compressors, Industrial air Compressors, Dryers, Filters, Drives, Panels, Airend Service and Maintenance
Industrial Equipment (Capital goods) Pre-commissioning & Erection, Creating Maintenance Procedures, Basic troubleshooting, Service Break down, Installation, General service, repair and maintenance
Diagnosing compressors faults and resolve the issue.
Preparation Spares Quotation Service Visit Plans & Reports Preparation.
Monitoring equipment and machinery performance and developing preventative maintenance measures.
Inspecting equipment and conducting routine maintenance
Carry out planned maintenance on air compressors, systems and ancillary products.
Attending equipment breakdowns, diagnose faults, identify parts needed and complete repairs.
Complete relevant paperwork in detail, ensuring the paperwork is clear, accurate and legible.
Keeping the customer informed and ensure all work completed is done with their approval.
Keep & submit adequate and up-to-date reports that outline problems they have resolved and
how they fixed an issue. Provides customers with regular reports and feedback on their service
requests.
Discuss service contracts-AMC with clients. Present the benefits of such contracts, negotiate
renewal terms, and outline what services are attached to specific types of contracts.
Maintain daily work reports of sites and manage records of warranty visits, AMC visits, and
complaints etc.
Develops and maintains relations with customers and resolves issue.
Reports common complaints of customers to top management in order to address the
situation for future reference.
Collect PO from customer with all the terms & conditions with payment as per payment terms
and submit the same to concerned team for further processing.
Coordinate with concerned team for Order Processing/ PI/ Dispatch etc. till the material reach customer site.
Ensuring compliance with safety legislation at work sites

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