SAP Monitoring Specialist

3 weeks ago


Chennai, India Vgosh Info Full time

 Min.1 year in customer support for handling Tier 1 problems in a SAP System Responsible for monitoring SAP scheduled jobs 24x7. Identifies and documents issues according to pre-described service or operational level agreements. Provides basic resolution or escalates as appropriate following workflow process and guidelines. Primarily responsible for system monitoring, escalation, and execution of predefined checklist analysis for performance and availability across ELSSPI Logs incident ticket to ensure that any issues with central systems, scheduled jobs, and reports are correctly handled and escalated to the appropriate support teams Performs customer coordination regarding locking issues and long-running jobs that affect the daily reporting. Should be flexible working with shifts including night shifts. Minimum one (1) year of experience in customer support for a technical software or hardware help desk environment handling tier 1 problems in a SAP System. Understanding of SAP performance management systems Good communication skills are a must. Can speak Chinese and/or Italian is a plus but not a requirement Should be flexible working with shifts including night shifts. Has Control M / SAP experience is a plus Excellent interpersonal skills with key decision-makers and different people in a multicultural environment. Strong analytical and problem-solving skills. Linux red hat is a plus. Self-motivated, eager to learn in the IT profession Team players must be able to work with people within and outside of the IT department. Customer service oriented Excellent communication skills, verbal and written. English speaking mandatory Ability to analyze and synthesize situations and understand the business constraints Willing to do some traveling SAP / ERP Control-M



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