Smith

Job Summary - Meet the customers and understand their requirement for repair and facilitate repair manually or using adequate equipment.
- Coordinate with repair section if required, for the timely return of the product to the customers.
- Clean and polish Jewelry of the customers and existing stock as needed handle mechanical equipment for polishing.
- Appraise gems and jewelry for the customers using karat analyzer as and when required and coordinate with QC section as required.
- Examine the product and provide the customer with an approximate date to collect their repaired product.
- Send the diamond products to MBMG for repair in a timely manner by coordinating with the respective section.
- Carry out repair work for any products in the stock as directed by the respective authority.
- Melt the old gold collected from the customer at the store as per the company SOP.
- Carry out ear piercing process carefully and as per the requirement of the customers.
- Perform soldering of gold and calculate the value of extra charges implied in the process.

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