MIS Manager
4 weeks ago
Key Responsibilities
- Perform data mining and data analysis of received data from various sources and systems into a presentable form.
- Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
- To be able to provide view & support clients as required in areas like Productivity, Cost Reduction and Data-driven analytics, etc.
- In terms of project management, he/ she will estimate work effort, will participate in the delineation of client tasks and will ensure quality delivery.
- Tracking agent wise, TL wise and campaign wise performance, attendance.
- Compiling daily/weekly/monthly reports and sending it to Clients/Operations.
- Modify the MIS and applications as per needs.
- Present Sales & MIS reports and realistic forecasts to the management team.
- Co-coordinating with Cross-functional teams in getting the required Data Understanding reporting requirement and preparation reports.
- Ability to innovate using statistical techniques and advise the client on newer analytical methodologies/solutions etc.
Required :
- Candidate should be excellent with Database management and should have worked extensively on Excel and other data visualization tools.
- Strong analytical, conceptual and problem-solving abilities.
- Should be very strong in Advance MS Excel.
- Excellent organizational and prioritization skills with strong attention to detail and ability to meet deadlines.
- Preferably from Telecom & BPO Background.
- Experience in advanced analytics with exposure to Operational/BPO/Telecom analytics on the large database.
- Good business acumen.
- Good project management, presentation and communication skills.
- Exposure to techniques like forecasting, predictive techniques, classification techniques and segmentation highly desirable
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