Business Operations Analyst

4 weeks ago

Bengaluru Bangalore, India HighPoints Technologies India Private Limited Full time
Business Operations Analyst

Oracle University

This position will be part of the global back-office Operations/Field Operations team in Oracle University providing (a) all transactional support to business deals (b) learning and working on applications and tools with User Acceptance tests for business (c) managing and support all transactional queries through service requests, mails, reporting, working with shared service centre (d) end-to-end supplier change management. The successful candidate would be expected to be flexible for any time zone.

Location: Candidate should be from Bangalore.

Scope:
• Works as part of the Oracle University (OU) back-office team
• Reports to the Operations Manager
• Regularly provides status updates on progress of tasks/work
• Understanding and analysing reports for business need
• Collaborates with sales and operations organisations for any kind of business support
• Manage end to end Supplier change management job

Responsibilities:

• Maintain the integrity of sales records, working with sales and internal operations team
• Running reports for sales intelligence and forecasting by building analysis in Oracle Business Intelligence
• Review collected data for accuracy, and present findings to the Operations Director/Manager
• Excellent understanding of all tools and applications to ensure that all business deals are managed smoothly
• Provide support to sales member for structuring of deals and processing deals in the system
• Handle or escalate issues and queries connected to the data collection and processing process, quickly, accurately and professionally.
• Develop and maintain good working relationships with internal support groups (shared service centre), to ensure data processing is managed in a timely and accurate manner.
• Manage the flow of order booking, invoicing, revenue, in a timely fashion
• Manage the flow from Purchase request till Purchase Order closing on time.
• Operate in line with Oracle and OU business policies and procedures, ensuring sales adherence to business practices.
• Maintain documentation of the processes related to Sales transactions.

Profile:
• Experience in Essential functions – 5 years
• Highly computer literate - Essential
• Excellent English verbal and written communication skills – Essential
• Advanced MS Excel skills – Essential
• Experience in building analysis and dashboards in Oracle Business Intelligence (OBI EE) – Good to have
• Knowledge of SQL and experience of running SQL queries in Oracle SQL developer – Good to have
• Experience in using Oracle Sales Cloud (Fusion CRM) – Good to have
• Accuracy and attention to detail
• Excellent planning, Organising and Presentation skills, ability to prioritize workload
• Team player
• Personal drive
• Professional attitude

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