Project Manager
3 weeks ago
Location : Hyderabad
Experience : 10+ yrs
Skills : Project Management, Agile, SDLC, Stakeholder & Client management, budgeting, Banking domain
Job Description :The Project Manager is part of the Customer Success (CS) organization. CS is a multinational team of specialists with the appropriate skills and experience to ensure our product is implemented successfully for our customers. We work on exciting projects at top-tier banks worldwide, implementing our online banking solutions.
Meet the job :
- Work closely with the India GM, India teams and CS hubs, R&D to drive operational efficiency and unification of efforts, demand-supply forecasts and program-manage BDC initiatives
- Monitor, analyse, and find ways to maximise the productive and billable utilisation of teams, engineers and consultants to fulfill project needs.
- Act as the primary point of contact for operational queries from the teams.
- Track and drive initiatives that improve the effectiveness, productivity, retention, and skill set of our people.
- Work closely with other operations managers across Backbase to share practices, support each other in global allocation management, and align to one way of working.
- Continuously drive process improvement in all internal aspects from hiring/onboarding, software implementation, time tracking and expenses, invoicing and staffing
- Focus on people engagement by implementing improvements to work environment, team activities and help organize various events
- 5-10 years' experience in operations and project management
- Demonstrated ability to work in teams of varying s and coordinate across teams and geos
- Experience in a multi-cultural environment
- Ability to manage projects and centre level programs and drive rigor on time lines
- B-school background is preferred'
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