Sr.Manager II

-Process Change Management (Servicing)
-Project Management
-Matrix Management

Key Responsibilities:

- Process management ( Servicing and related Internal processes )
- Change Management across customer policy lifecycle (Pre issuance servicing and post issuance servicing )
- Digitalization
- Customer service framework management
- Customer experience management
- Control framework for key service processes
- Matrix management

Key Performance Indicator:

- Execution of quality parameters, and project management
- Creation of matrix for key processes
- Effective collaboration, followed by seamless execution ---meeting timelines (cross functional )
- Active contribution in digitalization leading to increase in automation index
- Regulatory Internal Audit Process control, and closures around observations

Competencies (Knowledge & Skills):

- Project management skills
- Insurance product knowledge (optional)
- Project management tool (know how)Optional
- Communication & negotiation
- Collaboration Relationship management
- Team management skills