Customer support Executive

3 weeks ago

Bengaluru Bangalore, India SaiRa People Tech Solutions Private Limited Full time
Person With Disability Only
Role: Telesales executiveLocation: BengaluruEducation:  10th or 12th Pass requiredExperience: Freshers or 6 Months experience
 The requirement for Videocon d2h process is outbound process - telesales executive.They are looking for each languages include kannada, tamil, telugu and malayalam.
Work location is Bengaluru
Minimum 10th or 12th Pass required
Fresher salary 12000 (Take home 10400)Job Overview:
As a Tele Sales Executive specializing in loan verification and documentation, you will play a crucial role
in ensuring that interested customers meet the eligibility criteria for loans. You will guide customers
through the verification process, collect required documents, and verify their authenticity. Your
effective communication skills, attention to detail, and customer-centric approach will contribute to the
seamless processing of loans.
Responsibilities:
Customer Interaction:
1. Engage with interested customers via telephone in a professional and courteous manner.
2. Clearly explain the loan verification process, eligibility criteria, and documentation
requirements.
3. Address customer queries, concerns, and objections effectively, aiming to provide accurate
information and build trust.
Eligibility Verification:
1. Follow a standardized checklist to determine if customers meet the eligibility criteria for the
loan.
2. Gather and assess relevant customer information to ensure compliance with lending guidelines.
3. Communicate the outcome of the eligibility assessment to the customer, clearly explaining
reasons for approval or rejection.
Document Collection:
1. Guide customers through the process of gathering necessary documentation for the loan
application.
2. Provide a comprehensive list of required documents, clearly explaining the purpose of each
document.
3. Assist customers in understanding the importance of submitting accurate and complete
documentation.
Document Verification:
1. Receive and review submitted documents for completeness, accuracy, and authenticity.
2. Cross-reference information provided by customers with predefined criteria and internal
guidelines.
3. Identify discrepancies, errors, or inconsistencies in the submitted documentation and
communicate necessary corrective actions to customers.
Customer Relationship Management:
Build and maintain positive relationships with customers, addressing their concerns and inquiries
promptly.
Collaborate with team members, supervisors, and other departments to streamline processes and
improve customer experience.
Provide feedback to management about common customer inquiries, process inefficiencies, and
potential improvements.
 

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