Technical Support

3 weeks ago

Hyderabad Secunderabad Telangana, India 2COMS Consulting Private Limited Full time

Hiring Experienced Technical support Professionals @ Hyderabad for a Leading MNC


About the Client: It's an American Multinational Information Technology Services and Consulting Company .
Job Title: Technical Support Voice

Work Location: Hyderabad

Work From Office

UG / Graduate  Experienced in Technical Support Voice process can apply for this Job

Immediate Joiner Required

Shift: Rotational Shift

Week Off: 5 days working (2 days rotational week off)

Job Role:

  • Technical Support Voice Process
  • Taking calls Solving Customer technical issues and complaints


Requirements

Candidate should have:

1.Good Communication skills.

2.Take calls Over Phone which involves working in different time zones.

3.Take calls from Global clients and initiate the right responses to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both in verbal and written communication skills.

6.Knowledge of customer service principles and practices.

7.Good technical knowledge.

 

Qualification: Undergraduate / Graduate / Post Graduate



Benefits


Both side Cab+ Incentive+ Shift Allowance

 

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.



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