Service Recovery Unit
4 weeks ago
Opening with a leading Life Insurance Industry for their office in Mumbai (Malad) (Service Recovery Unit)
Job Description: -
Role Purpose: Handling senior management and mis-selling escalations.
Key Accountability
Managing senior management cases and ensure cases are closed on priority.
Handling escalations pertaining to Mis-selling and fraud.
Adherence to TAT of cases (regulatory and internal)
Complete investigation of cases along with root cause analysis
Identify process gaps and liaise with stakeholders for closure.
Highlight insights / feedback received from customers.
Adhoc data requirement or assignment
Competencies (Knowledge & Skills) :
Good communication skills
Good excel skills
Sound knowledge of the insurance processes and systems
Interested Candidates can share their CV's on [HIDDEN TEXT]
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