Sr. Associate WFM
3 weeks ago
Location : Pune
Experience : 2 Years
Skills : Should have strong knowledge on Ms Excel Advanced Formulas & Contact Center Formula ( AHT, Shrinkage, Attrition, SLA, Occupancy, Utilization, SLA ) . If known VBA, Python is an added advantage.
Job Description :• Analysis – Strong Analytical skills• Should be able to handle & achieve the departmental requirements
• Maintain data integrity
• Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
• Should be open to change, Multi-tasking skills
• Accurate and Timely reporting
• Client Management – Internal and External
• Ability to work on data and generate various types dashboards, reports/ad-hoc reports
• Meeting client requirements within TAT and with accuracy
• Ability to handle high level data analysis and data
Applicant's Specifications :
• Good verbal and written communication skill
• Good knowledge of MS Excel & other MS Office Applications
• Ability to think strategically and work in terms of business opportunity and growth
• Candidate should be ready to work in a 24*7 environment
• Ability to handle pressure and a natural go getter
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