Technical Support

2 weeks ago

Jaipur, India Assure Placement Full time
Customer Interaction:

Respond to customer inquiries and issues via phone, email, or chat in a professional and timely manner.
Act as the first point of contact for customers seeking technical assistance.
Technical Troubleshooting:

Diagnose and resolve technical hardware and software issues by asking pertinent questions and utilizing problem-solving skills.
Provide step-by-step guidance to customers for problem resolution.
Documentation:

Maintain detailed records of customer interactions, inquiries, comments, and complaints.
Document troubleshooting steps and solutions for future reference.
Product Knowledge:

Stay up-to-date with product knowledge to effectively assist customers.
Provide product information and educate customers on the use and features of products.
Collaboration:

Collaborate with other team members and departments to resolve complex technical issues.
Escalate unresolved issues to the appropriate internal teams for further investigation.
Quality Assurance:

Ensure high-quality service by following company standards and procedures.
Seek continuous improvement in service delivery and customer satisfaction.
Training and Development:

Stay informed about new technologies and updates in the industry.
Participate in training sessions to enhance technical and customer service skills.
Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.
Proven experience in a technical support role.
Strong knowledge of computer systems, hardware, and software.
Excellent problem-solving and communication skills.
Customer-focused with a positive attitude.
Ability to work well in a team and independently.
Familiarity with help desk software and remote support tools.

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