Desktop Engineer – L1
3 weeks ago
Position: Desktop Engineer – L1 /L2
Work Location – Mumbai
Education – Graduates with 1-3 yrs exp.
Job description for Desktop L1 / L2 Support as below.
Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• To perform the system changes adhered to organizational policies
. VIP user support
Requirement:
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Knowledge of ITIL Foundation V3 / V4 (Certified candidates have added advantage)
• Excellent verbal and written English
If interested kindly mail your updated CV along with your current and expected salary details and notice period to [HIDDEN TEXT]
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