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Application Support Engineer

3 months ago

Pune, India Leidos Full time

Description

Looking for an opportunity to make an impact?

We bring the right combination of talent, technology, and processes, backed by Leidos, to enable commercial & international operating models and best practices.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading

We are seeking a highly motivated and skilled IT Application Support Engineer to join our team. You will provide efficient and effective IT application support to end-users, ensuring the smooth operation of IT systems and services.

This role requires strong communication skills in English, a strong background in third-party application troubleshooting, technical expertise, and the ability to troubleshoot and resolve IT issues promptly.

You can look forward to a fast-paced, diverse work environment and leadership that will encourage career development and growth.

Location: The candidate would need to be located in Pune India to work on site

Shifts: You will be assigned to one of the below shift options: (Due to future project work this position could include on-call rotation for weekend support)

  • 6 am – 2:30 pm (IST)
  • 2 pm – 10:30 pm (IST)

Primary Responsibilities:

  • Provide technical support to end-users for application issues and ensure high availability and reliability.
  • Assist users in resolving IT application problems through phone, chat, and email.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring timely resolution and minimal business impact.
  • Participate in on-call rotation for after-hours and weekend support.
  • Resolve/Troubleshoot 3rd party application access issues for customers (Not MS teams)
  • Monitor application processes, FTP queue, and database jobs proactively and solve simple, routine technical problems using standard operating procedures for troubleshooting.
  • Escalate complex issues timely to the appropriate IT teams for resolution.
  • Create clear and concise Knowledge documents and ensure maintenance of the same.
  • Monitor and manage to resolve incidents and requests within the agreed SLA.
  • Conduct user training sessions on IT tools and applications to enhance end-user knowledge and efficiency.
  • Run various reports, update application data, generate ad hoc reports, and share with customers.
  • Understand and build/run SQL queries on the Database for data analysis etc.
  • Develop products, solutions, and processes using basic principles, theories, and concepts within own technical specialty.
  • Collaborate with development teams to troubleshoot application issues and provide feedback for future enhancements.

What Sets You Apart (Basic Qualifications)

  • Junior Level: Bachelor’s degree in information technology, Computer Science, or a related field with two plus years (2+) of experience in providing application support, IT Support, and troubleshooting in a professional environment.
  • Med-level: Bachelor’s degree in information technology, Computer Science, or a related field with four plus years (4+) of experience in providing application support, IT Support, and troubleshooting in a professional environment
  • Experience with providing tech support with 3rd party applications
  • Knowledge of Web applications, IIS Servers, databases, Excel, Microsoft Office Suite, SQL queries, and common desktop applications.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • This role requires strong communication skills in English, a strong background in third-party application troubleshooting, technical expertise, and the ability to troubleshoot and resolve IT issues promptly.
  • Experience with ITIL framework, ServiceNow, and JIRA

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career; share your resume with us today

Original Posting Date:2024-06-25

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.