Zonal Business Manager

4 weeks ago

Surat, Gujarat, India Croma Full time
About Us
Join India's electronics retail revolution with Croma, a Tata Group company, where you'll shape the future of tech retail. We offer cross-functional growth opportunities and the chance to be part of the trusted Tata legacy spanning over 150 years.

As one of Brand Finance India's top 100 most valuable brands, we are crafting experiences, driving innovation, and redefining the future of electronics retail. Be part of a team that's not just riding the wave of change, but also creating it. Come, help us shape the way India interacts with technology.
Why Croma?
Join us and be at the cutting edge of India's electronics revolution. We're not just selling gadgets, we're crafting experiences, driving innovation, and redefining the future of retail.
At Croma, every day brings new opportunities to learn, grow, and make a tangible impact. Whether you're passionate about technology, customer experience, or business strategy, you'll find a place to thrive and make a difference.
Be part of a team that's not just riding the wave of change, we're creating it. Your ideas, your energy, and your ambition will help shape the way India interacts with technology.
Work with a trusted brand
As part of the Tata Group, Croma embodies the values of trust, integrity, and excellence. When you work with us you become part of a legacy that's been built over 150 years, and you contribute to a brand that is consistently recognised as one of the most valuable.
An equal opportunities employer
We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

Roles & Responsibilities:
Sales and Revenue Growth
Develop and implement strategies to maximize revenue and profitability
Monitor store performance, analyse sales data, and take corrective actions to address gaps
Drive promotional campaigns and initiatives to boost sales
Achieve sales targets for the zone by monitoring store performance
Analyse sales trends and take corrective actions where necessary
Store Operations Management
Ensure operational efficiency across all stores in the zone
Oversee inventory management to minimize stock-outs and shrinkage
Maintain store compliance with company policies, procedures, and standards
Oversee store layouts, product displays, and overall brand representation.
Team Leadership and Development
Lead, motivate, and develop store managers and their teams
Provide training, coaching, and regular performance feedback
Set performance goals and provide regular feedback to ensure team alignment with business objectives
Foster a positive and collaborative work environment
Customer Experience
Drive initiatives to improve customer satisfaction across all stores
Monitor customer feedback and implement improvement plans
Ensure a consistent and exceptional customer experience across all stores
Monitor customer feedback and address service-related issues promptly
Lead initiatives to enhance customer satisfaction and loyalty
Strategic Business Planning and Execution
Collaborate with leadership team to develop business plans for the zone
Identify growth opportunities, including new store openings or market expansions
Monitor market trends and competitor activities to stay ahead
Develop and execute Zonal business plans aligned with company goals
Monitor budgets and control costs to optimize profitability
Conduct regular reviews of store performance and market dynamics
Market and Competitor Analysis
Stay updated on market trends and competitor activities
Identify opportunities for growth and innovation in the zone
Provide insights and feedback to senior management
Compliance and Risk Management
Ensure all stores adhere to legal and regulatory requirements
Implement safety, security, and risk management measures
Address escalated operational, customer or people-related issues
Manage risk by implementing safety and security measures

Reporting and Communication
Provide regular updates on sales performance, store operations and market insights
Act as a bridge between the corporate office and store teams to ensure alignment and clarity
Represent the zone in cross-functional meetings and strategic initiatives
Key Metrics to Track:
Sales growth and achievement of targets
Zone profitability and cost management
Customer satisfaction scores
Employee performance and retention rates
Inventory shrinkage and operational compliance levels
Skills & Competencies:
Excellent verbal and written communication skills.
Strong leadership and team management abilities
Excellent analytical and problem-solving skills
Proven ability to drive sales and improve operational efficiency
Customer-centric mindset with a focus on delivering superior service
Strong collaborative & growth mindset.
Qualification/Experience:
Educational Qualification: Bachelor's degree in Business, Retail Management or a related field | MBA preferred
Minimum 10–12 years of experience in retail operations with at least 3–5 years in a regional/zonal leadership role
Experience managing multiple retail outlets in a fast-paced environment

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