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Senior IT Manager

1 month ago

Hyderabad, Telangana, India Imaging Endpoints Full time
SUMMARY

Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy.

Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIURadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology.

SENIOR IT MANAGER

RESPONSIBILITIES

- Authorizes and oversees all hardware and software deployment, monitoring, maintenance,
- development, and support based on Innovation and IT infrastructure strategy.
- Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained.
- Evaluates business needs, objectives, and goals, researching Innovation and IT applications
- necessary to meet the needs of the IE Network.
- Analyzes complex Innovation and IT business needs presented by users and customers and
- recommends technical solutions.
- Develop plans for the implementation of new projects, coordinating process deliverables with
- project leaders and stakeholders.
- Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures.
- Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.
- Designs, configures and manages Active Directory and Citrix.
- Configures and supervises the implementation of management tools including monitoring, security, backup tools.
- Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc.
- Diagnose and resolve issues related to application delivery via Citrix and AWS.
- Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget.
- Manages Innovation and IT staff including as follows: recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required.
- Participates in all hardware and software evaluations along with vendor contracts.
- Makes purchasing recommendations and monitors contracted service(s) performance.
- Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting.
- Develops an Innovation and IT annual budget, justifying when needed. Reviews and compare actual results to planned budgetary performance.
- Directs management on potential technology solutions and implementations in support of Innovation and IT's new initiatives, opportunities, and procurement efforts.
- Ensures that network staff/resources utilize technology to provide secure processes to access information.
- Overseas end-user services, including help desk and technical support services.
- Performs liaison duties between network users, operations in the areas of systems design,
- modifications, or troubleshooting.
- Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders.
- Performs other duties as assigned.
- Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs.
- Train first level support personnel to close any open incidents correctly and promptly.
- Manage the calendar related to recurrent Innovation and IT activities.
- Work with other Innovation and IT teams and third-party support vendors for resolution of problems.
- Manage the execution of Innovation and IT study archival requests, exports, and other activities.
- Ensure that the team performs their work in compliance with policies and SOPs.
- Provide second level escalation and after-hours support.

EDUCATION AND EXPERIENCE

- Batchlor's degree or equivalent experience required, Batchlor's degree in IT, CIS, Computer Science or similar field strongly preferred.
- PACS/ Clinical imaging experience preferred.
- 12-15 years of experience managing and directing enterprise IT operations.
- Enterprise, networking, virtualization, or security certifications preferred.
- Minimum of three years of HIPAA and/or GDPR experience.
- Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems.
- Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software.
- Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications.
- Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment.
- At least three years of ITIL experience and managing IT as a service; certification a plus.
- At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service Providers.

SKILLS

- The Sr. Manager must possess the following skills and attributes to provide technology leadership and vision.
- Provides a strategic level of guidance in support of all information technology initiatives.
- Leadership: Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others.
- Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets.
- Create a sense of team morale and help to create a positive work environment.
- Quality Management: Look for ways to improve and promote quality. Understand business implications of decisions; display orientation to profitability; align work with strategic goals
- Ethics: Treat people with respect, keep commitments; work with integrity and ethically. Uphold organizational values. Follow through on commitments.
- Strategic Thinking: Develop strategies to help achieve IT departmental and company goals.
- Organizational Support: Follow and support policies and procedures. Complete administrative tasks correctly and on time. Responds to management direction and aligns with company values and objectives.
- Oral/Written Communication Skills: Speak/write clearly and persuasively. Listen and get clarification. Demonstrate presentation skills. Actively participate in meetings.
- Cost Consciousness: Work within approved budget. Conserve organizational resources. Develop and implement cost saving measures.
- Innovation: Display original thinking and creativity. Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.
- Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events.
- Service oriented approach, flexible, and proactive.
- Must have superior attention to detail and excellent oral and written communication skills.
- Self-driven, ability to get the job done with little supervision, can-do positive attitude
- Ability to excel in a team environment.
- Ability to work in strict compliance with all procedures, rules, and regulations.
- Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
- Must be self-motivated and able to grasp new concepts quickly.

IMAGING ENDPOINTS' TEAM CHARACTERISTICS

- Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging
- Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging
- Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints https://imagingendpoints.com/caring-endpoints/
- Integrity and high ethical standards; we always do the right thing
- High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives
- Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day's objectives while striving to improve ourselves and IE everyday
- Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success
- High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else.