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NetSuite Global Delivery Manager

1 month ago

Delhi, Delhi, India Plative Full time
The Global Delivery Manager will be responsible for a team of consultants working on the delivery of NetSuite projects. This role's primary functions will be both hands-on involvement in project teams, and overseeing projects being delivered by direct reports. The position will be a liaison with business stakeholders and the project team and will possess the ability to uncover business requirements, technical strategies and be able to create and effectively demonstrate solutions that address client requirements.

This position will involve overseeing a team of up to 6 consultants and is responsible for compliance and adherence to consistent delivery standards. The ideal candidate will provide visible leadership, accountability, and authority over high-profile projects and should have an inclination for team building and career advancement of team members. Plative is a fast-paced agile environment and the Global Delivery Manager has a significant impact in transforming the technology landscape at our client and partner organizations.

The working hours for this position are from 3-11PM IST.

Responsibilities:
Liaison with clients and North American team on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame
Actively manage stakeholders' expectations, resource alignment, and possible conflicting priorities across projects
Mitigate project risks and remain the escalation point for internal and external teams
Ensure adherence to Plative delivery structure and project management methodology during implementation of the solution
Review and advise on project changes to budget, scope, milestones, and release dates
Triage opportunity support requests from Sales and North American team members to support pre-sales activity
Participate in sessions with clients and other team members to understand business requirements and business processes analysis
Manage, facilitate and review project delivery and build components as necessary
Manage end-to-end delivery of complex solutions to multiple clients
Develop and contribute to data migration and/or system integration strategy
Deliver strategic business reviews to educate clients on key platform trends and considerations
Oversee dev/consulting efforts for Intellectual Property development as sanctioned by leadership team
Provide appropriate resources as needed to support IP development
Communicate reports regarding project status, risk management and escalation of issues.
Be a client advocate to resolve and manage escalations to ensure client partnership endures.
Collaborate with the Central PMO function to assign team members to projects while balancing client/project needs, utilization, and individual needs
Conduct formal career conversations and reviews with direct reports and provide mentorship, wellness check-ins and conflict resolutions
Involvement in refining processes, procedures and strategic initiatives across the delivery organization
Ensuring adherence of Plative process and procedures across delivery team - utilization, forecasts and time-entry
Providing weekly updates on project and team members to the director of delivery

Basic Qualifications:
Bachelor's Degree in Accounting, Computer Science, IT or MBA
8+ years of working as a NetSuite consultant and experience with NetSuite implementations
2+ years of project management experience within consulting environment
2+ years experience directly managing a team
Strong understanding of primary business processes including Marketing (Campaigns and Promotions), CRM (Leads, Opportunities, Quotes), Procure to Pay, Design to Build (Manufacturing), Order to Cash, Project Accounting, Return to Credit, Customer Support, Core Financial and CPM

Desired Qualifications:
In-depth technical backend knowledge of the NetSuite platform
Accounting functional background (CPA or Operational)
ERP Consultant Certification in NetSuite
ARM Certification

Plative is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.