HClTech-Team Lead, Senior Team Lead
3 weeks ago
Interview Location:
HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
Drive Date - 4 March - 6 March
Time - 11:00 AM - 4:00 PM
POC - Deepthi, Vishnu, Syed & Freddy
Responsibilities
Team Lead
6+ Years' Experience in Insurance / financial services industry
• Good communication and interpersonal skills
• Excellent knowledge and experience in Insurance Policy Review, New Business, Renewals, Surrenders/Maturity, Claims, Decreases/Increases, Query handling, Underwriting, Top up
• Experience in training and mentoring
• Experience in MIS Report creation
• Key contributor to drive productivity and Quality of the team
• Detail Oriented - exercise extreme attention to details; thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
• Team Huddle, Query Clarifications to the team
• Ensure consistent and timely feedbacks on cases to the team
Team Lead - Quality
• 4+ Years' Experience in Insurance / financial services Industry
• Good communication and interpersonal skills
• Excellent knowledge and experience in Insurance Policy Review, New Business, Renewals, Surrenders/Maturity, Claims, Decreases/Increases, Query handling, Underwriting, Top up
• Mentor and provide training to QA team members
• Lead the QA team within the Insurance Project
• Experience in Quality Check and data analysis
• Monitor team Quality performance and detailed oriented report on metrics
• Team Huddle, Feedback sessions experience
• Analyze data to identify areas for improvement
Senior Team Lead
• 6+ Years' Experience in Insurance / financial services preferred
• Excellent knowledge and experience in Insurance Policy Review, New Business, Renewals, Surrenders/Maturity, Claims, Decreases/Increases, Query handling, Underwriting, Top up
• Experience in training and mentoring
• Key contributor to drive productivity and Quality of the team
• Drive continuous improvements to quality of data and client service levels
• Represent the Insurance function in senior management discussions and key stakeholder meeting across the business, compliance and operations
• Attending client calls, MIS Report validations, SLA maintenance, Reports to the HCL Managers, people management, team bonding, attrition control, attendance control, appraisals
• Excellent Communication and stakeholder management skills, support by collaboration mindset and possess a service-based mindset with strong customer focus.
• Proven analytical, and problem-solving skills alongside deriving solutions for customers.
• Highly motivated, result driven, team and customer focused
• Detail Oriented - exercise extreme attention to details; thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
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