Ariba Systems Support Expert

3 weeks ago


Pune, Maharashtra, India Jabil Full time

Job Summary: The Ariba Systems Support expert is responsible for managing and maintaining the Ariba procurement platform to ensure optimal performance and user satisfaction. This includes system administration, user support, troubleshooting, and driving process optimization to align with the organization's procurement goals. The role also involves configuring Ariba, supporting sourcing events and guided buying, and leveraging data analytics and reporting for procurement insights. Key Responsibilities: Administer and maintain the Ariba system, including configurations, updates, and security protocols. Support Ariba sourcing events by assisting in event setup, monitoring, and troubleshooting issues. Provide guidance on Ariba Guided Buying to ensure compliance with procurement policies and streamline purchasing activities. Serve as the primary contact for Ariba-related inquiries, providing technical support and user assistance. Troubleshoot and resolve system errors, collaborating with IT teams and external vendors as needed. Analyze procurement processes to identify opportunities for improvement using Ariba functionalities. Assist with the integration of Ariba and other enterprise systems (e.g., SAP, Oracle). Participate in the implementation and testing of new Ariba modules or system enhancements. Generate reports and dashboards to provide insights into procurement activities, system performance, and sourcing event effectiveness. Leverage data analytics to identify trends, inefficiencies, and opportunities for cost savings in procurement operations. Monitor system performance, ensuring adherence to service level agreements (SLAs). Key Skills and Qualifications: Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience). 5+ years of experience supporting Ariba or similar procurement systems. Expertise in Ariba modules (e.g., Procurement, Sourcing, Contracts, Invoicing), Guided Buying, API integrations, and ERP Systems. Experience with Ariba configuration and customization to support business needs. Strong problem-solving and analytical skills, with the ability to interpret procurement data and generate actionable insights. Proficiency in data analytics and reporting tools to enhance procurement visibility. Ariba or SAP certifications are preferred but not mandatory.



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