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UCCE Engineer

1 month ago

Mumbai, Maharashtra, India Servion Global Solutions Full time
Role: L1 UCCE Engineer

Location: Mumbai

Job Description:

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
- MACD creation knowledge in Cisco UCCE & IPT platforms.
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
- Should be ready to work in 24/7 business support environment
- Should be having experience on Cisco Voice platform.
- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms