Program Coordinator

2 weeks ago


Noida, Uttar Pradesh, India myGwork Full time

This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Pearson: We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. About the Position: The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues. Key Responsibilities: Level 3 Escalation calls. Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. Ensure candidate results are sent to clients in a timely manner. Prepare client reports. Act as an escalation point for service-related problems. Promote client programs and products. Determine additional opportunities and possible operational trouble areas. Input accurate customer information into the database. Assist in training and monitoring call centre agents to ensure quality of service. Maintaining the SLA for different LOB's. Reports. Client Management Events handling People Management (In Manager Absence) Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL\_TIME Workplace Type: Hybrid Req ID: 18482 #LI-DNI


  • Program Coordinator

    3 weeks ago


    Noida, Uttar Pradesh, India Iron Systems Full time

    Company Overview: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Program Management and Infrastructure Planning  Lead program management, integration, and capacity prioritization planning for critical network infrastructure across client data center facilities. Forecasting Services Oversee the yearly project forecasting process, ensuring data collection and analysis to support accurate projections with the...


  • Noida, Uttar Pradesh, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...


  • Noida, Uttar Pradesh, India myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description About Pearson: We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and...


  • Noida, Uttar Pradesh, India myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services...


  • Noida, Uttar Pradesh, India Ground Zero Full time

    About the RoleThis is an exciting opportunity to work alongside the brightest minds in a dynamic environment that fosters growth and creativity. As a key member of our team, you will have the chance to bring about positive change in the lives of millions while doing well by doing well.Responsibilities:Work on end-to-end program management, including strategy...


  • Noida, Uttar Pradesh, India myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description About Pearson: We are the world's learning company with more than 24,000 employees operating in 70...


  • Noida, Uttar Pradesh, India myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class...

  • Program Manager

    3 weeks ago


    Noida, Uttar Pradesh, India Magic EdTech Full time

    Program Manager A program manager acts as a coordinator between multiple projects at a business or organization to be sure they're benefiting each other and aligning with overall business goals. They are different from project managers because they do not directly oversee individual projects. Locations: Noida, Gurgaon Mode:  Full Time ...

  • Program Manager

    4 weeks ago


    Noida, Uttar Pradesh, India Hexaview Technologies private Limited Full time

    Job Title : Program Manager - Transformation ProgramLocation : NoidaType : Full-TimeJob Description :We are seeking an experienced and dynamic Program Manager to lead a transformation program for our organization. This is a high-impact role that involves driving the end-to-end execution of the program, managing the transition between technology platforms,...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    Job Title: Loyalty Program ManagerLocation: NoidaDepartment: Marketing / Customer Experience / Channel EngagementReports To: Head of Marketing / CX Lead / Program DirectorJob Summary:We are looking for a dynamic and strategic Loyalty Program Manager to lead and manage our loyalty initiatives aimed at increasing customer retention, engagement, and brand...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    Job DescriptionJob Title: Loyalty Program ManagerLocation: NoidaDepartment: Marketing / Customer Experience / Channel EngagementReports To: Head of Marketing / CX Lead / Program DirectorJob Summary:We are looking for a dynamic and strategic Loyalty Program Manager to lead and manage our loyalty initiatives aimed at increasing customer retention, engagement,...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    Loyalty Program Manager We are seeking a dynamic and strategic Loyalty Program Manager to lead and manage our loyalty initiatives, aimed at increasing customer retention, engagement, and brand loyalty. Key Responsibilities: Program Strategy & Planning: Design and implement effective loyalty programs that align with the brand's business objectives Develop...

  • Billing Coordinator

    3 weeks ago


    Noida, Uttar Pradesh, India Iron Systems Full time

    Operation Project Coordinator use strong problem-solving and analytical skills to help organizations improve their programs. A successful Project Coordinator should have the following skills and qualification. Experience & Qualifications: Firm understanding of industry best practices. Strong spreadsheet and presentation skills. Strong analytical and...

  • Program Manager

    4 weeks ago


    Noida, Uttar Pradesh, India NetAmbit Full time

    Job Title: Program Manager Company: NetAmbit ValueFirst Services India Private Ltd. Job Summary: We are seeking a highly skilled Program Manager with a strong background in sales cycle management, program management, and Management Information Systems (MIS). The ideal candidate will be responsible for overseeing the entire sales process, from lead generation...


  • Noida, Uttar Pradesh, India EXL IT service management Full time

    Job SummaryAs a Process Trainer Lead, you will be responsible for designing and delivering training programs for Executives and Assistant Managers in the specific process. Your primary goal will be to ensure that all participants have the necessary skills and knowledge to perform their jobs effectively.Key Responsibilities- Develop and implement training...


  • Noida, Uttar Pradesh, India Mercer Full time

    Key ResponsibilitiesAssist associates and lead consultants in serving clients by reviewing needs, recommending approaches, and implementing benefit program strategies.Become steeped in the details and documentation of a client's current state of US healthcare benefits and group programs.Draft and structure communications and collateral such as proposals,...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    About UsWe are STORY Experiences Pvt. Ltd., a leading company dedicated to creating engaging experiences for our customers. Our loyalty program aims to increase customer retention, engagement, and brand loyalty.Job OverviewWe are seeking an experienced Loyalty Program Manager to lead and manage our loyalty initiatives, focusing on customer engagement,...

  • Project Coordinator

    3 weeks ago


    Noida, Uttar Pradesh, India Nagravision Full time

    Stimulating. Motivating. Challenging. Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra's solutions enable consumers to access...


  • Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time

    Job Title: Program ManagerLocation: NoidaExperience: 1-2 yearsJob Description: We are looking for a dynamic and results-driven Program Manager to join our team at Physicswallah. This role is ideal for individuals passionate about strategy, growth, and operational excellence. You will be responsible for driving sales and profitability by executing strategic...