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Assistant Manager

1 month ago

Hyderabad, Telangana, India ADP Full time
Assistant Manager Job Description

We are seeking an experienced Assistant Manager to lead our HRO PEO Benefits team.

Job Summary

The successful candidate will be responsible for managing daily operations, ensuring excellent client service, and driving process improvements.

Key Responsibilities:
  • Lead the HRO PEO Benefits team in achieving agreed SLAs and quality standards.
  • Monitor productivity targets, project completion times, and internal quality service scores.
  • Develop and drive plans for special projects, issues logs, and ongoing requirements.
  • Foster strong partnerships with US partners through clear and regular communication.
  • Provide guidance and support to team members, utilizing extensive product knowledge and troubleshooting experience.
Eligibility/Skills Sets:
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with ability to use data to drive efficiencies.
  • Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Vision).
  • Able to work effectively in a team environment.
  • Available to work in a US shift, as clients operate in the US time zone.
  • Maintain attention to detail when handling large volumes of data.