Travel Business Analyst

5 days ago

Gurgaon, Haryana, India Holiday Tribe Full time
Job description About Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and recognition as the Emerging Holiday Tech Company at the India Travel Awards 2023, Holiday Tribe is transforming the travel industry. Position Overview: We are looking for a Business Analyst with 4-5 years of experience to work closely with technology teams, manage projects end-to-end in JIRA, and oversee the testing phases of new travel technology solutions. Key Responsibilities: Technology & Digital Transformation
• Act as a bridge between business and technology teams to define and implement new travel-related systems and enhancements.
• Work on AI-driven chatbots, automation, and recommendation engines for itinerary planning and customer service.
• Define and manage API integrations between travel platforms, CRM systems, and third-party services. Project Management & Agile Delivery
• Manage projects from initiation to deployment using JIRA, ensuring timely and high-quality delivery.
• Lead sprint planning, backlog grooming, and UAT testing with development teams.
• Define business and technical requirements, ensuring alignment with Holiday Tribe's strategic goals.
• Identify project risks and collaborate with stakeholders to mitigate them. Testing & Quality Assurance
• Define and document test cases, acceptance criteria, and workflows for new system features.
• Collaborate with QA teams to conduct UAT, regression testing, and defect tracking.
• Ensure seamless deployment and post-implementation support for new releases Stakeholder Collaboration & Business Process Improvement
• Gather and analyze requirements from travel agents, marketing teams, and operations to enhance customer experiences.
• Define and improve business processes, workflows, and automation strategies to drive operational efficiency.
• Provide insights on system performance, user adoption, and potential improvements. What We Are Looking For:
• 4-5 years of experience as a Business Analyst, preferably in travel, tourism , or e commerce.
• Proven experience working with technology teams, developers, and QA teams.
• Hands-on experience with JIRA for project tracking and Agile methodologies.
• Strong understanding of testing phases, UAT execution, and defect management. Why Join Us? Competitive salary and performance-based incentives. Opportunities for growth and career development in a rapidly expanding company. A dynamic and collaborative work environment with a focus on innovation and customer satisfaction.

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