MDM Service Engineer

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary We are seeking an experienced Enterprise Service Delivery Engineer (Mobile Device Management) to lead the delivery and operations of the Bank's Mobile Device Management (MDM) platform. The ideal candidate will have expert knowledge of Microsoft Intune, MobileIron, and related services and will be responsible for ensuring the successful deployment, management, and lifecycle maintenance of the MDM platform. This role requires a strategic thinker and hands-on leader who can drive planning, delivery, and commissioning of the MDM service into production while ensuring operational excellence, compliance, and performance within agreed Service Level Agreements (SLAs). Key Responsibilities Service Delivery & Implementation: Lead the end-to-end implementation of the Bank's Mobile Device Management (MDM) platform, including Microsoft Intune, MobileIron, and related services. Develop and execute the deployment strategy, ensuring smooth integration with enterprise IT infrastructure. Work closely with internal stakeholders, vendors, and IT teams to ensure that the MDM platform meets security, compliance, and business requirements. Provide expert guidance on device enrolment, policy configurations, security baselines, and user access management. Lead a team in planning, testing, commissioning, and transitioning the service into production. Operations & Service Management: Manage the entire service lifecycle of the MDM platform, ensuring ongoing availability, security, and compliance. Monitor system performance, resolve incidents and problems, and proactively optimize service reliability. Define and enforce security policies, configurations, and governance standards for mobile devices. Ensure compliance with industry standards, regulatory requirements, and enterprise security policies. Lead patch management, upgrades, and version control to maintain a secure and up-to-date MDM environment. Maintain detailed documentation of configurations, processes, and support procedures. Stakeholder Engagement & Continuous Improvement: Collaborate with business units, security teams, and IT leadership to align MDM capabilities with enterprise goals. Drive continuous improvement initiatives to enhance mobile security, user experience, and operational efficiency. Provide training and mentorship to junior engineers and support staff. Generate and present regular reports on service performance, compliance, and improvements. Strategy Awareness and understanding of the Group and T&A Strategy. Recommending and implementing solutions aligned with group technology strategy thereby enabling successful business outcomes. Prioritising solutions in the programme of work to create maximum positive impact to key strategic priorities. Drive strategy execution and make recommendations as the internal technology / digital expert. Business Awareness and understanding of the wider business, economic and market environment in which the group operates Gain a deep understanding of business objectives and priorities. Processes Ensure that Endpoint Management Engineering lead complies with the Technology Engineering processes within the Technology Risk Framework. Ensure Process Governance and Reporting. Responsible for end-to-end workflow and update in all appropriate systems. Drive Continuous process and service improvement. Ensure and drive process training/briefing to align with global key relationship teams. Demonstrates continuous effort for identifying problematic area and providing permanent fixes. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage, and retain high quality people. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Be a team player & lead creative initiatives to scale up as a team. Risk Management Contribute towards identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, have an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. Governance Represent the service and incorporate strong service governance to achieve service goals Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters. Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employee's form part of the culture. Key stakeholders WPS Tribe Operation Head, WPS, Head of Engineering, WPS, Tribe Leads, Architecture End User Service desk Endpoint Operation \ Engineering Teams. External product vendors. Audit & Reporting functions Country Support Team. Other Responsibilities Should be able to interact and deliver projects by working across with cross functional teams. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills and Experience Microsoft Intune Ivanti Mobile Iron .NET, PowerShell/ Phyton/ Bash Scripting Active Directory \ Azure AD \ DevOps Certificate Authorities ITIL framework Project management Certifications  Microsoft Certified: Enterprise Administrator Expert (MS-102)  Microsoft Certified: Intune Specialist  MobileIron Certified Administrator  ITIL v4 Certification (Preferred) Qualifications Bachelor's degree required. 10+ years of experience in Enterprise IT environments 5+ years in managing enterprise MDM platforms Proven expertise in Microsoft Intune, MobileIron, and other enterprise MDM solutions. Strong experience in enterprise IT service delivery and operations within a banking or regulated environment. Solid understanding of mobile security, compliance frameworks, and endpoint protection. Hands-on experience in cloud-based MDM deployment, troubleshooting, and automation. Strong knowledge of Active Directory, Azure AD, Conditional Access, and related authentication mechanisms. Experience with Scripting (PowerShell, Python) and automation for MDM management. Familiarity with ITIL framework and best practices in IT service management. Strong problem-solving skills with the ability to troubleshoot complex MDM issues. Excellent communication, leadership, and stakeholder management skills. Documentation skills - Should have good knowledge on technical writing, authoring technical documentation. Self-starter, capable of working without direction and able to deliver technical projects from scratch About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.