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Digital Product Owner
4 weeks ago
The Digital Product Owner – SME Self-Service & Sales will lead the development and roll-out of a new digital self-service and sales platform for the Small and Medium Enterprise (SME) segment. This segment currently lacks a dedicated digital self-service channel, and the role will focus on designing and delivering a best-in-class SME digital experience. The platform will initially support self-service capabilities and evolve into a full digital sales and merchant onboarding channel.
Key Responsibilities:- Product Strategy & Roadmap Development
- Define the vision, strategy, and roadmap for the SME self-service and sales digital platform.
- Prioritize features based on business value, user needs, and technical feasibility.
- Ensure alignment with central engineering teams on development priorities while enabling OpCos to drive local market adoption.
The Digital Product Owner will own the digital customer journey from onboarding to ongoing self-service and eventual digital sales. They will lead feature development, including account management, billing, support, and transaction capabilities.
The Digital Product Owner will act as the bridge between centralized development teams and local OpCo business units. They will ensure that OpCos are equipped with go-to-market strategies, training, and adoption frameworks.
Requirements:- 5+ years of experience in digital product management, preferably in self-service platforms, fintech, or B2B digital solutions.
- Proven experience delivering customer-facing digital platforms at scale.
- Strong understanding of SME customer needs and behaviors.
- Experience in working within a centralized development model with local execution.
- Knowledge of agile methodologies, backlog management, and sprint planning.
