External Operations Lead
3 weeks ago
The core responsibility of this role is to govern the vendor system landscape, including third-party user management.
This includes driving high productivity and maintaining quality service delivery.
The EOM system focus is accountable for setting up, maintaining, and continuously improving vendor-related processes involving data and systems.
In collaboration with the System Support and Integration Manager (SSIM), the EOM addresses system issues, supports troubleshooting, and contributes to ongoing improvement initiatives.
Using a data-driven approach, the EOM analyzes organizational data to propose solutions to complex challenges and to support the development of new business models.
The EOM holds end-to-end operational responsibility for assigned systems and data, leads local and project-related network activities, and actively contributes to cross-functional teams.
Key Responsibilities: Coordinates EOM team efforts to enhance the IT landscape, identifying new use cases for automation and analytics.
Supports and coordinates system governance processes for IT platforms, working with GCS functions and vendors to ensure consistent system performance and fitness for use.
Provides expert guidance to EOM and vendors on business processes and system design, supporting robust IT governance.
Acts as super user, partnering with SSIM to resolve third-party user setups, troubleshoot system/application issues, and conduct root cause analysis to prevent recurrence.
Monitors and optimizes system/application performance to support operational excellence and service continuity.
Leads User Acceptance Testing (UAT) activities, including test case design, execution, and defect resolution to ensure successful project implementation.
Delivers training and knowledge transfer to EOM team members and vendor partners to build system capability.
Acts as a catalyst for innovation in data and digital areas, modeling Novartis values and behaviors.
Manages financial activities, including RFPs, vendor selection, grants, POs, invoice approvals, and tracking of financial metrics when assigned.
Managers vendor deviations, escalating major issues or bottlenecks to relevant internal stakeholders and external partners when assigned.
Supports external audits and inspections, collaborating with TRD QA (and GCP QA where applicable) to address system-related topics.
Minimum Requirements: 7 years of practical experience in chemical/pharmaceutical industry or 3 years of experience in field of expertise.
Good knowledge about drug development process.
Basic project management and risk management skills, good organization and planning skills, business analysis, high-end analytics tools (SAP S4/HANA, Power BI, Qlik).
Knowledge of relevant regulations (e.g.
GMP, HSE etc.) and Novartis specific standards.
Demonstrates problem-solving and idea generation skills.
Good presentation skills.
Fundamental leadership skills.
Very good communication, negotiation, and interpersonal skills.
Ability to work in interdisciplinary teams.
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