Tech Team Lead

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

JOB OVERVIEW

The Application Support Manageris responsible for preparing, customizing, and testing software applications for deployment within the organization. This role involves creating installation packages, ensuring compatibility with enterprise systems. The Packager collaborates with stakeholders to gather requirements, applies organization-specific configurations, and documents packaging procedures. The position requires attention to detail, technical proficiency, and a strong commitment to quality assurance.

How Youll Succeed (responsibilities): Manage relationships with business and vendor partners to deliver application packages. Collaborate with technology teams to create and update applications within a complex technical environment. Support team members through knowledge sharing, collaboration, and effective problem solving. Analyze and mitigate risks, present alternative solutions, and recommend best-fit approaches for complex initiatives. Conduct installation, upgrade, and uninstallation testing to ensure packages function correctly and consistently across environments. Identify, document, and report packaging issues, working with packaging and deployment teams to resolve defects. Maintain detailed records of testing procedures, results, and remediation actions.

People Management: Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities. Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values. Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

CROSS-FUNCTIONAL RELATIONSHIPS

Collaborates with business units, project managers, and application owners to ensure accurate and timely deployments.

For People Managers Only: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES: As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. For People Managers Only: As a manager of people, in this job has the authority to assign tasks to employees within their span of control, in coordination with Senior Manager select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.

JOB DIMENSIONS: Directly coordinate with cross-functional teams and stakeholders. Responsible for timely and accurate deployment requests. Provides advisory and support services to ensure compliance and operational excellence KNOWLEDGE & COMPETENCIES

Education -Bachelors degree in Computer Science, Information Technology, or related field

Experience:
7+ years of experience

Must Have Skills 6-9 years of hands-on experience in application packaging, with at least 3 years directly creating packages using Install Shield, APPV 5.x, MSIX, and Power Shell scripting Strong knowledge of Windows registry, file/folder security, local/domain user security, and general operating